Shift Leader Resume Example Five Guys Burgers And Fries

SHIFT LEADER

Summary

Focused Shift Leader proudly offering a background in reviewing team tasks to assure quality. Courteous and cordial with strong desire to coach and train employees to reach maximum potential.

Dedicated Shift Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in management.

People-oriented Shift Leader effective in successfully executing new initiatives. Committed to creating a workplace culture that is consistent with the organization's mission and values. Looking for a new role where hard work and dedication will be highly valued.

Seasoned production supervisor familiar with food operations and best practices. Able to lead and motivate workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high.

Skills

Team supervision
Issue resolution
Process improvement
Client support
Staff development
Safety procedures
Material sampling
Quality assurance
Documentation abilities
Ingredient measurement
Blending expertise

Production specifications
Ingredient weighing
Equipment cleaning
Safety proficiency
Equipment repair
Diagnostic skills
Administrative support
MS Office
Equipment Operation
Team building

Experience

Five Guys Burgers And Fries | Meriden, CTShift Leader04/2019 - 03/2020

Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Documented daily production levels, materials use and special incidents to keep management informed of all activities.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Trained and supervised team member to maximize performance and meet daily objectives.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Mentored team members on techniques necessary to complete job tasks.

Dunkin' Donuts | Plainville, CTAssistant Manager01/2016 - 04/2019

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Planned and prepared workflow schedules, delegating tasks for 25+ member team.
Enhanced sales by implementing merchandising and promotional improvements.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Delegated daily tasks to team members to optimize team productivity.
Evaluated employee performance and developed improvement plans.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Lake Compounce Theme Park | Bristol, CTRide Operator04/2006 - 12/2016

Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
Inspected equipment to detect wear and tear, notifying maintenance of parts needing immediate repair.
Collaborated with peers to deliver consistent service and promote customer retention.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Operated attraction equipment precisely to concur with operational procedures.
Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Checked seatbelts of all riders to maximize safety and manage risk.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
Educated patrons on facilities, entertainment options and rules and regulations.
Trained new employees on ride operations, pointing out safety mechanisms and features.
Pulled down safety bars and secured riders according to specified attraction details.
Assisted patrons with unloading and loading to remain compliant with safety regulations.
Communicated with manager to discuss ride maintenance or repair issues.
Provided physical assistance to visitors getting onto and off of rides.
Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
Interacted with 3,000 guests per day with friendly, patient manner to deliver positive, fun experience.
Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.

Education and Training

Wilby High School | Waterbury, CTHigh School Diploma06/2005

Certifications

ServSafe

Resume Overview

Companies Worked For:

Five Guys Burgers And Fries
Dunkin' Donuts
Lake Compounce Theme Park

School Attended

Wilby High School

Job Titles Held:

Shift Leader
Assistant Manager
Ride Operator

Degrees

High School Diploma

Shift Leader Resume Example

Resume Score: 80%

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