shift leader resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

I'll start this off by telling you from the beginning that I'm a convicted felon and I'm on parole until at least 2024. With that being said I will show you the work ethic that made me management for Ruby Tuesday on less than 6 months after leaving prison. I enjoy helping others reach their potential. If given the opportunity I will work just as hard for you and your company

  • Customer Service Management
  • Interpersonal Relations
  • Shift Scheduling
  • Positive Attitude
  • Training Assistance
  • Shift Paperwork Completion
  • Problem-Solving
  • Assigning Work
  • Verbal and Written Communication
  • Flexible Schedule
  • Team Collaboration and Leadership
  • Policy and Procedure Enforcement
  • Conflict Resolution
  • Staff Supervision
  • Cash Sales Counts
  • Inventory Counts
  • Client Support
  • POS Deletions
  • POS System Operation
  • Sales Reporting
  • Team Supervision
  • Professional Appearance
  • Drawer Assignments
  • Large Bill Drops
  • Issue Resolution
  • Diplomatic and Fair
  • Staff Development
  • Experience in Leadership
  • Improvement Plan Knowledge
  • Critical Thinking
  • Computer Skills
  • First Aid/CPR
Shift Leader/ , 07/2020 - 05/2021
Ardent Health Services Henryetta, OK,
  • Analyzed key performance indicators to identify effective strategies.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Identified needs of customers promptly and efficiently.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Checked orders for quality and completeness.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Delegated tasks to employees and monitored activities and task completion.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Implemented strategies to take advantage of new opportunities.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
Cook, 07/2020 - 05/2021
Ruby Tuesday City, STATE,
  • Used standardized recipes and other instructions to prepare food.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Grilled and deep fried various foods from meats to potatoes.
  • Managed portion control using correct utensils during preparation and plating.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Replenished food items from inventory and rotated ingredients.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Manager/Cook, 01/2012 - 03/2018
Corte's Food Center City, STATE,
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Directed preparation, delivery and service of catering and special meal requests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Distributed food to service staff for prompt delivery to customers.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Ordered food supplies every week to restock inventory, remaining aware of budgets.
  • Explained goals and expectations required of trainees.
  • Trained kitchen staff in safely operating and handling equipment, machinery and utensils.
  • Trained new employees to perform duties.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Helped out in various capacities on line when restaurant was extremely busy or when employees were absent.
Education and Training
High School Diploma: , Expected in 05/1996
French Settlement High School - French Settlement, LA
Status -

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Resume Overview

School Attended

  • French Settlement High School

Job Titles Held:

  • Shift Leader/
  • Cook
  • Manager/Cook


  • High School Diploma

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