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Shift Leader Resume Example

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SHIFT LEADER
Summary

Proactive team leader with experience over 2 1/2 of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.

Dedicated Shift Leader promoting quality assurance, issue resolution and interpersonal communication skills. and proficient at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Skills
Experience
Shift Leader | 10/2019 to Current
Panera Bread - Raleigh, NC
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Documented receipts, employee hours and inventory movements.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Delegated tasks to employees and monitored activities and task completion.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Team Lead | 08/2019 to 10/2019
Au bon pain - Raleigh, NC
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Re-stocked, organized and arranged service and food stations.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Cleaned utensils, dishes and glasses for customer use.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
Customer Service Associate | 01/2018 to 09/2019
Harris Teeter Supermarkets Inc. - Raleigh, NC
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Assisted customers based on currently available product, promotional and policy information.
  • Stocked or re-stocked products in check-out lines and end-cap displays.
Education and Training
Enloe High School - Raleigh, NC
High School Diploma
06/2019
Wake Technical Community College - Raleigh, NC
Some College (No Degree)
Cosmetology
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Resume Overview

Companies Worked For:

  • Panera Bread
  • Au bon pain
  • Harris Teeter Supermarkets Inc.

School Attended

  • Enloe High School
  • Wake Technical Community College

Job Titles Held:

  • Shift Leader
  • Team Lead
  • Customer Service Associate

Degrees

  • High School Diploma
    Some College (No Degree)

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