LiveCareer-Resume

shift leader server host resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management. Comfortable working in fast-paced environments to handle demanding workload. Resourceful in balancing customer, company and employee needs.

Skills
  • Excellent multi-tasker
  • Dependable and reliable
  • Strong organizational skills
  • Courteous demeanor
  • Detail-oriented
  • Effective team player
  • Active listening skills
  • Flexible scheduling
  • Resolution-oriented
  • Mathematical aptitude
  • Adaptive team player
  • Cheerful and energetic
  • Strong communication skills
  • Menu memorization
  • High-volume dining
  • Point of Sale (POS) system operations
  • Staff development
  • Dining crew workflow optimization
  • Guest Relations
  • Front of House Organization
  • Team Supervision
  • Regulatory compliance
Education and Training
Capital High School Boise, ID Expected in 2000 High School Diploma : - GPA :
Maricopa Community Colleges - Glendale Community College Glendale, AZ Expected in Bachelor of Science : - GPA :
  • 3.4 GPA
Calabasas High School Calabasas, CA Expected in High School Diploma : - GPA :

Moved Before Graduation

  • Member of the JV and Varsity sports team

                -Track

                -Basketball

                -Softball

                -Volleyball

Boise State University Boise, ID Expected in Bachelor of Science : Health Studies Emphasis in Science - GPA :
Certifications

Bartenders License.

Experience
Sarasota County Government Careers - Shift Leader, Server, Host
Sarasota, FL, 02/2019 - Current
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Answered telephone to provide dining information.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Addressed complaints to kitchen staff and served replacement items.
  • Assessed reports and adjusted workflows to realign with targets.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Guided staff on implementing promotions and marketing programs.
  • Provided exceptional service to high volume of daily customers.
Intercontinental Hotels Group - Attendant
Fort Rucker, AL, 11/2018 - 05/2019
  • Resolved customer issues with efficient and knowledgeable service.
  • Maintained facilities in a clean, neat and organized fashion to give areas a fresh and professional appeal.
  • Answered customers' questions and addressed problems and complaints in person.
  • Worked as team member, performing cashier duties, product assistance and cleaning.
  • Managed quality communication and customer support.
  • Balanced the needs of multiple customers simultaneously in a fast-paced environment.
  • Responded to questions about local area and company services.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Craft Brewers Alliance, Inc. - Bartender
Portland, OR, 10/2017 - 04/2018
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
  • Ensured that alcohol was consumed in designated areas only.
  • Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
  • Processed cash, credit card and voucher payments.
  • Processed payment transactions and made proper change.
  • Delivered food and beverage orders within established timeframes
  • Opened and closed bar tabs and transferred tabs to dining area.
  • Broke down bar after events and returned leftover liquor, glassware and banquet carts.
  • Maintained full knowledge of bar and menu items and made recommendations.
  • Upheld a high standard of cleanliness in all work areas.
  • Maintained bar stocks, replenishing daily as necessary.
  • Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
  • Performed closing duties including cleaning, sanitizing and replenishing.
  • Stopped service to any adult furnishing alcoholic beverages to a minor.
  • Maintained a neat personal appearance.
  • Monitored glassware and stemware inventory.
  • Cleaned and filled ice bins throughout shift.
Fatso's Pizza - Line Cook
City, STATE, 09/2017 - 04/2018
  • Marinated food items according to the provided instructions and recipes.
  • Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Delivered soiled dishes and pots and pans to the washing areas and assisted in cleaning and drying them.
  • Maintained safe food handling standards at all times.
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
  • Made sandwiches, including specialty items and custom orders.
  • Provided constructive suggestions and encouragement to employees.
  • Pitched in to assist the host station by showing guests to tables.
  • Managed inventory.
  • Maintained knowledge of current product locations.
  • Proofed dough products and baked breads, cookies and other bakery products.
  • Fulfilled special order requests, including special occasion cakes and party platters.
  • Greeted guests in a pleasant and courteous manner.
  • Promoted and endorsed the company to bring in new business.
  • Stocked and maintained silverware, linens and condiments.
  • Sliced, served and packaged specialty meats, salads and cheeses.
  • Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Complied with health and sanitation practices and procedures.
  • Handled products and equipment in accordance with safety and sanitation guidelines.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.
  • Maintained neat and attractive bakery food cases.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work areas.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations.
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the month for outstanding performance and team contributions.

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Resume Overview

School Attended

  • Capital High School
  • Maricopa Community Colleges - Glendale Community College
  • Calabasas High School
  • Boise State University

Job Titles Held:

  • Shift Leader, Server, Host
  • Attendant
  • Bartender
  • Line Cook

Degrees

  • High School Diploma
  • Bachelor of Science
  • High School Diploma
  • Bachelor of Science

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