Shift Lead/ Trainer Resume Example

• Assisted customers to find appropriate products, answered product questions and provided product solutions.
• Distributed new merchandise efficiently to different departments.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Welcomed customers, offering assistance to help find necessary store items.
• Learned roles of other departments to provide coverage and keep store operational.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Trained new team members in cash register operation, stock procedures and customer service.
• Stayed up to date on current item discounts to support promotions.
• Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
• Processed customer payments quickly and returned exact change and receipts.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Other duties as assigned

• Ensured clients made mortgage payments on time as per signed agreements.
• Generated new business and boosted sales using extensive knowledge, target market penetration, partner relationships and customer care techniques.
• Verified income of borrower and gathered credit information.
• Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
• Performed daily maintenance of loan applicant database.
• Provided expert financial advice on mortgage and both educational and personal loans.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
• Established new customer accounts including checking, savings, lines of credit and loans.
• Opened new customer accounts, including checking, savings and lines of credit.
• Maintained confidentiality of bank records and client information.
• Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
• Entered member transaction data into online banking software.

•Proofread documents carefully to check accuracy and completeness of all paperwork.

• Answered questions and fulfilled requests with friendly and knowledgeable service.
• Completed student registration for new, returning and exiting students accurately and efficiently.
• Collected, evaluated and stored documents securely in permanent records
• Created student logins and passwords
• Maintained chronological order
• Maintained student data base for compliancy
• Heavy data entry
• Communication with in-district and out-of-district school personnel, parent, and students
• Duel trained to manage front desk
• Other duties as assigned