Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

A full-time position with the company that seeks an ambitious and career conscious individual, where my acquired skills and abilities will be utilized for the benefit of the company as well as toward my own continued growth and advancement.

Skills

•Data entry+++
•Customer service+++
•Typing 35 wpm
•Filing
•Answering phones
•Faxing
•Sorting mail
•Run reports
•Keeping record+++
•Self-starter+++
•Multitasking abilities

•Cash management

•Payment processing

•Customer assistance

•Credit and cash transactions

•Customer greeting

•Cash drawer balancing

•Training and mentoring

•Cash register operation

•Documentation review

•Privacy and confidentiality

•Record-keeping and reporting

Experience
08/2018 to Current
Shift Lead/ Trainer Bass Pro Shops Boise, ID,
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Completed ongoing quality checks on customer orders, products, closely following recipe guidelines.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Rotated staff through 6 different stations each based on team needs.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Increased overall team efficiency and productivity.
  • Trained new employees on every station and positions to support team efficiency.
  • Verify register tills and change bag along with safe.
09/2009 to 12/2012
Front End Lead Peapack-Gladstone Financial Bridgewater, NJ,
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Distributed new merchandise efficiently to different departments.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Stayed up to date on current item discounts to support promotions.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Other duties as assigned
08/2008 to 07/2009
Mortgage Consultant Keiser University Pembroke Pines, FL,
  • Ensured clients made mortgage payments on time as per signed agreements.
  • Generated new business and boosted sales using extensive knowledge, target market penetration, partner relationships and customer care techniques.
  • Verified income of borrower and gathered credit information.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Performed daily maintenance of loan applicant database.
  • Provided expert financial advice on mortgage and both educational and personal loans.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Maintained confidentiality of bank records and client information.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Entered member transaction data into online banking software.
03/2005 to 03/2008
Registrar ReSolutions-ESP Inc. City, STATE,

•Proofread documents carefully to check accuracy and completeness of all paperwork.

  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Completed student registration for new, returning and exiting students accurately and efficiently.
  • Collected, evaluated and stored documents securely in permanent records
  • Created student logins and passwords
  • Maintained chronological order
  • Maintained student data base for compliancy
  • Heavy data entry
  • Communication with in-district and out-of-district school personnel, parent, and students
  • Duel trained to manage front desk
  • Other duties as assigned
Education and Training
Expected in 12/2003
High School Diploma:
Intelli-School - Phoenix, AZ
GPA:

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Resume Overview

School Attended

  • Intelli-School

Job Titles Held:

  • Shift Lead/ Trainer
  • Front End Lead
  • Mortgage Consultant
  • Registrar

Degrees

  • High School Diploma

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