Shift Lead Trainer resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Website, Portfolio, Profiles
Professional Summary

Multi-faceted for multiple ventures. From a hard hat to slicked back there is a plethora of skills in-between. From basic computer skills, rudimentary application design, web design, welding, art pieces, to the sales floor and back to the stock room.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Results-oriented Graphic Artist successful at applying technical skills to create art that informs and engages customers. Clear communicator and collaborative team player with an eye for detail and skill in customer relations.

Driven Entrepreneur successful at developing operational areas, outlining business plans and creative effective company cultures. Innovative and strategic leader with a successful history of operating in complex, chaotic environments and achieving dramatic results.

  • Achieved a better workflow environment by completing new systems in place with accuracy and efficiency.
  • Supervised team of 4 staff members.
  • Grading Knowledge
  • Shift Work
  • Administration and Reporting
  • General Housekeeping
  • Loss Prevention Strategies
  • POS Transactions
  • Rewards Programs
  • Safe Work Practices
  • Customer Loyalty
  • Motivational Leadership
  • Money Transfers
  • Basic Mechanics
  • Restaurant Operation
  • Data Accuracy
  • Dropping Safe Cash
  • Collaborative Environments
  • Food Allergies
  • Team Member Motivation
  • Effective Listening and Communication
  • POS Inventory System Operation
  • Guest Relations
  • Customer Care
  • Employee Engagement
  • Creative Solutions
  • MIG Welding
  • Microsoft Office
  • Google Ads
  • Advertising
  • Web Development
  • Web Design
  • Search Engine Optimization
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Management
  • Adobe Photoshop
  • Adobe Illustrator
  • Graphic Design
  • Graphic Arts
  • Computer Graphics
  • Apparel
  • Scalable Vector Graphics (SVG)
  • T-shirt Graphics
  • VEGAS Pro
  • Logo Design
  • Page Layout
  • MIG Welding
  • Arc Welding
  • TIG Welding
  • Welding
  • Analytical Skills
  • Procreate
  • Computer-Aided Design (CAD)
  • Office 365
  • Microsoft Outlook
  • General Office Skills
  • Organization Skills
  • Organizational Effectiveness
  • Flux-Cored Arc Welding
  • Python (Programming Language)
  • Digital Photography
  • Adobe Creative Suite
  • Microsoft Project
Work History
03/2019 to 04/2022 Shift Lead Trainer Florida Tile | Morrisville, NC,
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Tracked receipts, employee hours and inventory movements.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
11/2016 to 03/2019 Server, Cook, Expo Buffalo Wild Wings BWW | City, STATE,
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communicated closely with servers to fully understand special orders for customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
05/2015 to 04/2017 Customer Service Representative Sears Roebuck | City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Answered average of 15 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 85%.
  • Cross-trained and provided back up for customer service managers.
  • Managed timely and effective replacement of damaged or missing products.
  • Handled over 15 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Delivered excellent customer service, resulting in consistent 85 % customer satisfaction rating.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Resolved issues over phone with customers daily.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Created and maintained detailed database to develop promotional sales.
  • Contributed to annual store sales of $2100 per day.
Expected in 05/2024 Bachelor of Business Administration | Business Administration And Management Eastern New Mexico University, Portales, NM GPA:
  • Lottery Scholarship Recipient
Expected in 05/2015 High School Diploma | Clovis High School, Clovis, NM GPA:
  • Honoree of GPA 3.5 or higher
  • Graduated with Honors
  • Honor Roll (2013-2015)
  • 4.0 GPA
  • Ranked in Top 10 % of class
  • Golf team Member
  • FFA Member
  • FCCLA Member
  • Completed AP course in Math, English, History
Additional Information

Last note is to say how thankful I am for every opportunity and plan to seize the moment on any more that arrive in the future. Looking forward to prospect of working with a diligent hard working staff and company as I am a shoe to match. Hard working, diligent, focused, driven and hungry for the need for success.

Limited Working

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Resume Overview

School Attended

  • Eastern New Mexico University
  • Clovis High School

Job Titles Held:

  • Shift Lead Trainer
  • Server, Cook, Expo
  • Customer Service Representative


  • Bachelor of Business Administration
  • High School Diploma

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