Shift Lead Swiss Manager resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Dependable Shift Lead bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with strong work ethic and advanced complex problem solving skills.

Education and Training
Current Texas Southern University Houston, TX Expected in 2014 Bachelor of Science : Health Care Administration - GPA : Graduated Magna Cum Laude

Health Care Administration Graduated Magna Cum Laude

Minor in Public Affairs

San Jacinto College Houston, TX Expected in 2010 Associate of Arts : General Studies - GPA :
Skill Highlights
  • Highly organized
  • Microsoft Office proficiency
  • Event planning
  • Flexible
  • Time management
  • Professional and mature
  • Microsoft Excel certified
Professional Experience
Management & Training Corporation - Shift Lead/ Swiss Manager
Panama City, FL, 01/2013 - Current
  • As a shift lead I am a entry level management.
  • I handle cash deposits, opening/closing manger duties, along with managing at least 4 employees's a shift.
  • I am also a SWIS manager; I am responsible for ordering and managing the cooler, freezer and dry grocery's.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Reported to the district manager regarding all store and staff issues.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Shifa Clinic - Dental Assistant
City, STATE, 08/2010 - 08/2012
  • As a volunteer at shifa clinic I am the head dental assistant.
  • My days at the clinic usually consist of taking xrays, sterilizing, and helping out at the front desk whenever I was needed.
  • Set up examination room and dental trays in preparation for examinations and procedures.
  • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.
  • Alerted other staff when patients arrived and prepared records for dentist review.
  • Accurately recorded treatment information in patient records.
  • Assisted dentist in management of medical or dental emergencies when necessary.
  • Educated patients about proper oral hygiene and plaque control procedures.
  • Worked closely with patients before, during and after dental procedures.
  • Competently prepared dental materials including cements, amalgams and composites.
  • Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
  • Successfully completed OSHA, ADA and HIPAA compliance trainings.
  • Sharpened and sterilized dental instruments.
  • Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
Shaawn's Jewelry Key Holder - Key holder/shift manager
City, STATE, 05/2008 - 01/2010
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Engaged with customers in a sincere and friendly manner.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Processed cash and credit payments rapidly and accurately.
  • Answered customer questions about product availability and shipment times.
  • Created visual marketing and styled window displays.
  • Operated a cash register for cash, check and credit card transactions.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Verified that all customers received receipts for their purchases.
ADA, cash register, closing, Excellent communication, oral, Creative problem solving, credit, customer relations, customer satisfaction, Customer service, Event planning, inventory, Leadership, managing, marketing, materials, merchandising, Microsoft Excel, Microsoft Office, office, window, Works, organizing, policies, Quality, research, sales, San, phones, phone, Time management

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Resume Overview

School Attended

  • Current Texas Southern University
  • San Jacinto College

Job Titles Held:

  • Shift Lead/ Swiss Manager
  • Dental Assistant
  • Key holder/shift manager


  • Bachelor of Science
  • Associate of Arts

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