LiveCareer-Resume

shift lead supervisor resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Sales
  • Invoicing
  • Scheduling
  • Client Needs Assessment
  • Sales Goals
  • Invoice Processing
  • Customer Complaint Resolution
  • Appointment Setting
  • Billing Inquiries
  • Account Closing
Work History
Customer Service Representative, 02/2021 - 05/2021
Vitas Healthcare Stuart, FL,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in CIV to track requests, document problems and record solutions offered.
  • Answered constant flow of customer calls with up to 60 calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative, 07/2014 - 10/2019
Vitas Healthcare Carrollton, TX,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Achieved and consistently exceeded revenue quota through product and service promotion.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
High School Diploma: , Expected in 06/2014
-
Del Rio High School - Del Rio Tx,
GPA:
Status -

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Resume Overview

School Attended

  • Del Rio High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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