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shift lead supervisor resume example with 6 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Effective leader with 10 years of experience overseeing teams of employees. Expert at training, supervising and directing daily operations. Motivational leader with upbeat attitude and talent for building team member skills through one-on-one coaching and mentoring.l Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Hardworking and reliable team player with strong ability in working. Offering [Skill]

110% and 110%. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Verbal and Written Communication
  • Shift Scheduling
  • Shift Paperwork Completion
  • Positive Attitude
Experience
06/2017 to Current Shift Lead Supervisor Paradies Lagardère Travel Retail | Portland, OR,
  • Supervised, trained and guided team by coaching on daily activities.
  • Communicated daily schedule and delegated work to employees.
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Documented timecard data, maintenance logs and production logs.
  • Coordinated efficient line changeovers to meet standards and maximize uptime.
  • Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Guided staff on implementing promotions and marketing programs.
06/2016 to Current Manager Marten Transport | Provo, UT,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction and streamline procedures.
  • Created training modules and documentation to train staff.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Maintained contact with clients and assisted in developing procedures to identify and track value-added services.
  • Examined merchandise to correctly price and display products.
  • Maintained adequate staffing to meet objectives of programs and services within budget.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
09/2020 to 05/2022 Driver Dawn Food Products | Dallas, TX,
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Reviewed work orders to perform freight movement and deliveries.
  • Secured merchandise, avoiding damage during transportation.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Drove trucks to and from job sites to deliver supplies.
  • Documented daily mileage, gas and other data.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Delivered customer orders and collected payments to keep accounts current.
  • Maintained safe driving history with no critical incidents over 7 year timeframe.
  • Documented customer service issues, expenses, mileage and other key information.
  • Collected palletized loads and correctly secured load in order to uphold safety standards and reduce damage.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Checked vehicle after shift for damage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Collected payments for goods delivered or unloaded.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
Education and Training
Expected in 05/1987 to to High School Diploma | Oxford High School, Oxford, MS GPA:

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Resume Overview

School Attended

  • Oxford High School

Job Titles Held:

  • Shift Lead Supervisor
  • Manager
  • Driver

Degrees

  • High School Diploma

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