Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven Management with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Proficient delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.
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- Delivers distinctive and delightful customer experience.
- Opens and closes store in absence of store management, including all required systems start-ups, required cash, and ensuring,floor and stock room are ready for next day.
- Responsible for opening nine back doors for deliveries. Completes product returns, order voids, custom engineer opening refunds, cash drops to safe, and provides change as requested to cash registers
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supervised staff of 3,personnel by implementing company policies, protocols, work rules, and disciplinary actions.
- Pick Up, Drop Off,QP-Production,QT-Data Entry,QI-Inventory,
- 14 Day-Waiting Bin Maintenance,Cycle Counts, Delivery Check-In, QR- Auth,Rel,PCQ Calls ,Patient CAre, Rebilling aka updating Insurance, good Rx, etc, Mail orders and Deliveries, Returns
- Examined incoming inventory, merchandised shelves, and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper storage areas.
- Trained team members in successful strategies to meet operational and sales targets.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 100%.
- Prepared students for entry entry-level positions in travel and tourism industries
- Taught computer reservation systems such as Sabre, Apollo, World Span, and Marsha
- Administered tests to evaluate student's progress, recorded results, issued reports to inform students of their progress
- Periodically evaluated student's progress to determine students is functioning at an appropriate level caommensurate with their program
- Provided students with variety of skills including customer service, taught roles, and expectations of employers variety of employees, customer behaviors, determining customer needs through active listening, taught becoming effective verbal and nonverbal communicator and handling difficult customer encounters
- Maintained and completed all accurate and up-to-date timely reports of students' records of attendance and grades.
- Increased revenue by implementing new ideas that resulted in full occupancy 7 days per week.commensurate
- Accounted for daily revenue by organizing and verifying receipts; identifying and correcting discrepancies; posting accounts; running and distributing daily reports; maintaining internal controls
- Responsible for supervision, control and auditing for all Front Desk and Housekeeping employees and departments
- Managed and coordinated activities for front desk and housekeeping personnel Conducted monthly department meetings to review new procedures and solicit input from all employees
- Performed all hands-on duties as needed to deliver guest services.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Marsha with 100, accuracy
- Professional Licensure Information License Type: , Registered Pharmacy Technician Trainee License Number: 289895 License Name: Pharmacy
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School Attended
- Northwest Vista College
Job Titles Held:
- Shift Lead Supervisor
- Shift Supervisor RX/Pharmacy Tech
- Hospitality, Travel and Tourism Instructor
- Night Auditor/Front Desk Operations Manager
Degrees
- Associate of Science
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