Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Seeking stable and permanent employment: where I'm able to interact with clients that will enhance my skills in the community and the service field. Licenses & Certificates in many fields

As a dedicated and hardworking individual driven to tackle various administrative tasks in fast-paced environments. A consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.

Goal-oriented is to adept in the identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management, and clientele.

  • Languages-English, Haitian Creole
  • Use proper grammar and a good speaking voice.
  • Data entry
  • Rehabilitation
  • Supervisor
  • Document control
  • Spreadsheet development
  • Billing and invoicing
  • Developing leads
  • Leadership ability-Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to patients over the telephone
  • Ability to utilize active listening techniques and demonstrate empathetic behavior when speaking with patients having chronic conditions and/or complex therapies
  • Ability to build and maintain strong, trusting relationships with patients
  • Ability to problem-solve, and work well both independently and as part of a collaborative team
  • Proficient to advanced PC skills, including Windows-based applications
  • Ability to complete all required training programs
Shift Lead Security Officer, 03/2016 to Current
Securitas Security Services Usa, Inc.Indianapolis, IN,
  • Held routine and surprise drills to keep help security team members practice response plans.
  • Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Reported daily activity, incidents, and irregularities, including equipment and property damage, theft and presence of unauthorized persons.
  • Worked closely with IT department to ensure all information on computers and networks was completely secure.
  • Controlled all physical and security technology programs, including CCTV, access control, security lighting, gate systems, and incident management systems.
  • Answer average daily phone calls to schedule appointments and address patient inquiries.
Clerical Assistant, 05/2012 to 07/2014
The HartfordPhiladelphia, PA,
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Kept reception area clean and organized to offer apositive first impression to every visitor.
  • Processed invoice payments and recorded information in theaccount database.
  • Resolved variances in accounts and reconciled histories with bank statements.
  • Prepared payroll documentation by entering data into thecumulative payroll documents.
  • Identified and corrected data entry errors to prevent duplication across systems.
Pharmacy Technician Trainee , 01/2015 to 09/2018
Berkshire Health Systems, Inc.North Adams, MA,
  • The Retail Customer Care team on a premiere pharmacy service program, Multi-Dose Packaging
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Prepared, completed and processed customer account forms and database changes.
  • Completed diverse tasks on a daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Delivered a high level of service and support to each customer, paving way for future business opportunities.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Answered customer questions and addressed concerns, resulting in and or reduction in complaint calls.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
Education and Training
High School Diploma: , Expected in 05/2018
Academic High School - Boca Raton FL 33428 ,
Activities and Honors

2019- G4S Security site supervisor Officer of Honor

2018 - Beauty Anatomy Institute Awarded scholarship
2012-2014 - Whiddon-Rogers Education Center Academic Honor Roll
2006-2009 - William Dandy Middle School Academic Honor Roll


Class D Security – April 2014
Phlebotomist Tech certification- August 2015
EKG Tech certification- July 2016
Beauty Anatomy Institute -July 2018
BLS American Red Cross Basic Life Support - November 2019
Ecard code 195508016391
CPI Crisis Prevention Institution-September 2019

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