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shift lead operations manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dependable and detail-oriented to manage multiple tasks and priorities. Highly-motivated with desire to take on new challenges. Possessing exceptional work ethic and interpersonal skills. A driven desire to go above and beyond to exceed company expectations. Adept at working effectively independently while leading a team and quickly mastering new skills. Demonstrating energetic leadership skills, successful at motivating and building positive team dynamics to accomplish aggressive goals. I am a driven self-starter always looking for ways to improve, I am quick to adapt, learn, and excel. I will always go that extra mile to create and foster exceptional customer experience, and loyalty.

Skills
  • Customer Service Management
  • Staff Training and Development
  • Inventory Management
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Hiring and Onboarding
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Policy Enforcement
  • exceptional customer service
  • Teamwork and Collaboration
  • Problem Resolution
  • Interpersonal Relations
  • Excels under Pressure
  • Eager to learn and master new skills excellent student and teacher.
  • Analytical Thinking
Experience
Shift Lead/Operations Manager , 09/2020 - Current
Provision Living Kearney, MO,
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Resolved customer complaints and reported issues to senior management.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Upheld company standards and compliance requirements for operations.
  • Delegated tasks to employees and monitored activities and task completion.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Cross trained in all concepts of the store.
  • Effective customer resolution, and excellent customer satisfaction.
  • Inventory counts
  • Lottery and reports
  • End of day; including lottery, scales, restaurant, and speedco.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shift Supervisor, 08/2015 - 03/2019
Native Sun Market City, STATE,
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Taught staff upselling techniques to meet revenue targets.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Performed inventory cycle counting and identified discrepancies.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
Nanny/Personal Assistant, 03/2011 - 08/2015
Rachel Heartford City, STATE,
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
  • Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Participated in hands-on learning activities with children incorporating art.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Maintained clerical correspondence via email and phone.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Completed basic administrative work and managed household accounts.
Owner/Taxi Owner, 03/2005 - 04/2010
Allstar Taxi City, STATE,
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Set pricing structures according to market analytics and emerging trends.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Understood and complied with vehicle safety laws and driving standards and kept passengers safe.
  • Maintained vehicle in top operating condition and kept taxi interior and exterior spotlessly clean and inviting to passengers.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Organized and maintained documents, files and records.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Attained contracts for service with every major hotel in Flagstaff, as well as US Air account.
  • Became the number one Taxi service in the area; began with only one vehicle.
  • Complied with all state regulations, weights and measures.
  • Purchased fleet vehicles, oversaw maintenance, and repairs.
  • Created and maintained all invoices, inventory, and accounts.
  • Everything from dispatch, banking, clerical, customer relations, insurance, hiring and terminating contractors who did not uphold my company image. Effectively executed every minor and major decision that ultimately resulted in being the number one taxi company in the area.
Education and Training
Associate of Science: Developmental Psychology , Expected in
-
Coconino County Community College - Flagstaff, AZ
GPA:
Status -
  • Honor Roll 3.88 GPA
  • Beta kappa, honor Society Member
  • Presidents list, and Deans list
  • Minor in sociology
  • Double major; pre-law studies

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Resume Overview

School Attended

  • Coconino County Community College

Job Titles Held:

  • Shift Lead/Operations Manager
  • Shift Supervisor
  • Nanny/Personal Assistant
  • Owner/Taxi Owner

Degrees

  • Associate of Science

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