shift lead management trainee resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management. Detail-oriented Management Trainee familiar with successful strategies for empowering employees. Cultivates new abilities and builds knowledge base to better engage in company operations and serve customers. Demonstrated success in improving team efficiency and business profits. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Performance Evaluations
Recruitment and Hiring
Verbal and Written Communication
Onboarding and Orientation
Problem Resolution
Teamwork and Collaboration
Employee Coaching and Motivation
Training and Development
Goal Setting
Team Building
Team Leadership
Employee Development
Staff Training
Marketing Promotions
Forecasting Skills
Superb Time Management
Resource Utilization
Sales Techniques
Customer Service
Process Improvement
Good Judgment
Professional and Courteous
Decision Making
Negotiation and Conflict Resolution
Customer Relationship Management
Calm Under Pressure
Strategic Planning
Experience
11/2021 to CurrentShift Lead/Management TraineeH&M | South Burlington, VT,
Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Resolved customer issues efficiently to build loyalty.
Learned company processes, procedures and employee role functions.
Enhanced leadership abilities through training and hands-on task completion.
Acquired business and management skills through various resources to update proficiency.
Supported staff training, development and evaluation.
Shadowed managers to gain understanding of organizational expectations and management techniques.
Maintained inventories through spot checks, complete physical inventory and reordering.
11/2021 to 10/2022Sales AssociateHome Depot | City, STATE,
Helped customers find specific products, answered questions and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Collected payments and provided accurate change.
Worked with fellow sales team members to achieve group targets.
Answered product questions with up-to-date knowledge of sales and promotions.
Developed trusting relationships with customers by making personal connections.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assessed customer needs to provide assistance and information on product features.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application or usage.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Received and displayed product shipments on store retail shelves upon delivery.
Used technology resources to assist customers in locating and selecting items.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Adhered to company initiatives and achieved established goals.
Increased purchase amounts by cross-selling with similar products.
01/2020 to 02/2021Grill OperatorWendys Fast Food | City, STATE,
Maintained cleanliness and organization of line workstations.
Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
Distributed prepared food to servers.
Monitored kitchen productivity and assessed overall productivity and workflow.
Reviewed quality standards and verified continuous application throughout kitchen environment.
Prepared over [Number] menu items during each shift.
Claireed food to order adhering to company quality standards.
Supported other kitchen team members when needed.
Operated fryers and grills according to instructions to maintain safety and food quality.
Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
Utilized kitchen utensils and equipment to weigh, measure and mix ingredients according to recipes or personal judgment.
Seasoned and Claireed food according to recipes or personal judgment and experience.
Assisted in preparation of menu items ranging from burgers to sandwiches.
Sanitized workstation before and after shift to prevent illness and food contamination.
Safely operated ovens, grills and other kitchen equipment to minimize accidents.
Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Replenished food items from inventory and rotated ingredients.
Set up work stations prior to restaurant opening to improve speed during busy periods.
Maintained clean and orderly appearance throughout kitchen and dining area.
Received and stored food and supplies.
Checked quality of food products to meet high standards.
Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Made meals in accordance with company standards and requirements.
Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Handled advanced thawing and food pre-preparation for upcoming meals.
Prepared variety of foods according to exact instructions and recipe specifications.
Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Distributed food to service staff for prompt delivery to customers.
Education and Training
Expected in 01/2017 to to GED | Lanier Technical College, Oakwood, GAGPA:
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