Shift Lead Key Holder resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 3 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Interested in a future career with law enforcement.
Skills
Customer Inquiries
Managing Inventory Stock
Customer Engagement/Communication
Team Leadership
Delegation and Supervision
Staff Coaching and Training
Store Management/Key Holder
Managing Cash Register
Strategic Planning/Critical Thinking
Managing Operations and Efficiency
Opening and Closing Procedures
Equipment Troubleshooting
Work History
Shift Lead/Key Holder, 12/2021 to Current Nothing Bundt Cakes – , , Selden, NY
Opened and closed store 5 days per week by counting registers, and storing and filing daily paperwork.
Completed store opening and closing procedures.
Trained and mentored new employees.
Counted out cash drawers and balanced totals.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Directed customers to correct store locations.
Loaded and unloaded merchandise from trucks to organize backroom spaces.
Broke down boxes and disposed of trash.
Oversaw team of employees.
Rotated stock according to dates and protocols.
Opened inventory boxes and restocked shelves.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Processed cash, credit, debit and check payments.
Improved customer service by projecting friendly and knowledgeable attitude.
Received and counted money.
Shift Lead, 12/2021 to Current Mcdonald's – , , Hauppauge, NY
Completed store opening and closing procedures and balanced tills.
Trained and mentored new employees to maximize team performance.
Responded to and resolved customer questions and concerns.
Kept employees operating productively and working on task to meet business and customer needs.
Helped store management meet standards of service and quality in daily operations.
Maintained safe working environment by observing safety procedures, policies and regulations.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Identified team weak points and implemented corrective actions to resolve concerns.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Employee, 08/2019 to 12/2021 Duck Donuts – , , Hauppauge, NY
Maintained clean, trash-free workspaces to maximize productivity and safety.
Greeted customers at counter to fulfill requests and answer questions.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Made food according to standard recipes with requested changes for customer satisfaction.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Cooked batches of food according to standard recipes.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
Bachelor of Science: Criminal Justice, Expected in 05/2023 Saint Joseph's University, New York - Patchogue, NY, GPA:
Dean's List [Fall 2021, Spring 2022 ]
3.7 GPA
Relevant Coursework: Criminal & Civil law, Research/Methods, Forensic BIO Science, Race Class and Gender, Psychology, Forensic Psychology, Criminology, Sociology, Policing
Academic Scholarship Recipient
Associate of Applied Science: Cyber Security, Expected in 05/2021 Suffolk County Community College - Selden, NY GPA:
Dean's List [Fall 2019, Fall 2020, Spring 2021]
Completed AP course in English and Environmental Science
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