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Shift Lead Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I am a positive, thoughtful and hard working Customer Service Specialist who is bringing three years of customer-facing experience in fast-paced settings. I am highly adaptable to addressing diverse customer needs and have a proven history of building trust with customers, resolving concerns and maintaining long-term loyalty. Keeping the customers and my team mates happy are two of the most important things to my job, for I could not have one without the other.

Skills
  • Employee training
  • Strong communication skills
  • Operation of cash registers
  • Accurate cash handling
  • Organizational skills
  • Excellent customer service
  • Courteous and professional demeanor
  • Flexible and adaptable
Education and Training
Rebound School of Opportunity Meridian, ID Expected in 2016 High School Diploma : - GPA :
Meridian High School Meridian, ID Expected in : - GPA :

I received most of my high school credits here. I was only two credits short of graduation so I finished them at Rebound and got my diploma.

Experience
Grand Casino - Shift Lead
Foxtrot Marketing, MN, 05/2018 - Current
  • Greeted customers to facilitate services, determine service needs and simply welcomed them to the establishment.
  • Upon arrival conferred with manager on shift about anything of importance and/or anything that needed my attention.
  • Addressed customer service inquiries quickly and accurately.
  • Provided onsite training.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Provided excellent customer service.
  • Rotated and stocked the sales floor.
  • Cared for the grounds/property inside and out: washing, wiping, sanitizing, scrubbing, running heavy duty cleaning equipment, etc.
  • Stocked, cooked and put out fast food according to all health and sanitation protocols.
  • Complied with safety and sanitation guidelines to ensure the health and safety of customers and other staff.
  • Completed a cigarette audit weekly.
  • Delegated duties on all Swing Shifts.
  • Handled thousands of dollars daily in cash and card transactions.
  • Handled thousands of dollars daily in trendar transactions.
  • Wrote off expired and/or damaged product.
  • Organized backstock and the cooler weekly.
  • Created customer's personalized or randomized lottery tickets.
  • Activated and stocked lottery tickets.
  • Received, counted and put away freight orders.
  • Closed out and re-opened registers daily.
  • Participated in monthly team meetings to go over inspection criteria and address in store issues.
Univar Solutions Inc. - Customer Service Representative
Memphis, TN, 08/2016 - 05/2018
  • Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
  • Greeted customers to facilitate services, determine service needs and simply welcomed them to the establishment.
  • Addressed customer service inquiries quickly and accurately.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Provided excellent customer service.
  • Maximized time by stocking, cleaning and emptying trash receptacles during slow periods.
  • Rotated and stocked the sales floor.
  • Cared for grounds/property inside and out: washing, wiping, sanitizing, scrubbing, running heavy duty cleaning equipment, etc.
  • Stocked, cooked and put out fast food according to all health and sanitation protocols.
  • Complied with safety and sanitation guidelines to ensure the health and safety of customers and other staff.
  • Handled thousands of dollars daily in cash and card transactions.
  • Wrote off expired and/or damaged product.
  • Created customer's personalized or randomized lottery tickets.
  • Activated and stocked lottery tickets.
  • Received, counted and put away freight orders.
  • Created and sent orders for two separate sections of the store twice a week.
  • Closed out and re-opened registers daily.
  • Participated in monthly team meetings to go over inspection criteria and address in store issues.
Renown Health - Sandwich Artist
Sparks, NV, 04/2016 - 08/2016
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Complied with safety and sanitation guidelines to ensure the health and well being of customers and other staff. 
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Assisted customers, including answering questions and preparing orders.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Executed all daily tasks and assisted other team members when needed.
  • Answered guest questions with the most accurate and updated information available.
  • Assisted in preparing food by cutting and chopping vegetables and fruits as well as preparing sauces and meats in designated containers.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Restocked kitchen supplies by rotating food according to dates.
  • Performed proper closing shifts including cleaning and sanitizing equipment, counting breads, counting money, closing out the register and updating the system before clocking out.

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80Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Rebound School of Opportunity
  • Meridian High School
Job Titles Held:
  • Shift Lead
  • Customer Service Representative
  • Sandwich Artist
Degrees
  • High School Diploma