LiveCareer-Resume

shift lead resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Attentive individual offering over 8 years as Shift Leader for Starbucks. Focused and skilled in employee oversight, mentoring and making process improvements. Manages team with proactive approach and conscientious attention on day-to-day needs.

Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Focused Shift Leader proudly offers background in evaluating tasks to promote continuous improvement. Courteous and cordial with strong desire to coach and train employees to reach maximum potential. Offers team holistic view of workplace and helps negotiate conflicting priorities within and between teams.

Industrious Shift Leader fully invested in building strong, motivated team consistently delivering high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Skills
  • Regulatory compliance
  • Operations monitoring
  • Loss prevention
  • Guest service
  • Issue resolution
  • Team supervision
  • Client support
  • Ability to analyze reports
  • Quantitative skills
  • Improvement plan knowledge
  • Experience in leadership
  • Multitasking
  • Project planning
  • Training & Development
  • Coordination
  • Staff development
  • Team Supervision
  • Team management
  • Relationship building
Experience
07/2010 to 08/2013 Shift Lead Grand Casino | Onamia, MN,
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed and mentored 5 staff members.
  • Resolved customer complaints and reported issues to senior management.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Completed opening and closing duties to facilitate business operations.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Assisted with performance reviews to identify areas of improvement.
  • Documented receipts, employee hours and inventory movements.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Increased customer base and market share by promoting product through diverse channels.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Generated reports to assess performance and make adjustments.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Created training manual for all employees to use as reference guide.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
02/2011 to 05/2013 Shift Supervisor Doordash | Ashland, VA,
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Trained 8 employees in effective work procedures and performance strategies to optimize operations.
  • Completed opening and closing duties to facilitate business operations.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Collaborated with team members to improve performance and implement training updates.
  • Resolved customer complaints and reported issues to senior management.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Created training manual for all employees to use as reference guide.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Created training manual for employees to use as reference guide.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
07/2010 to 01/2013 Shift Lead Grand Casino | Ml Corporate Ventures, MN,
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed and mentored 15 staff members.
  • Resolved customer complaints and reported issues to senior management.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Assisted with performance reviews to identify areas of improvement.
  • Documented receipts, employee hours and inventory movements.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Oversaw timely execution of promotions and marketing programs.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
10/2009 to 07/2012 Paperchase Store Manager Paperchase | City, STATE,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Boosted sales by 95% by cultivating customer rapport and delivering superior customer service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Implemented succession planning by training and developing 10 associates into leadership positions.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Oversaw all store operations while generating $21,000.00 in monthly sales.
  • Oversaw POS operations and cash management to reduce errors.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education and Training
Expected in to to GED | Carbondale Community High School, Carbondale, Illinois GPA:
Expected in 05/1998 to to High School Diploma | Carbondale Community High School, Carbondale, IL GPA:

I graduated with a 3.0 GPA, I was involved many extracurricular activities/groups. For all 4 yrs I involved in a group called Lifesavers: which is a peer-support suicide and crisis-prevention program designed to help teenagers cope healthfully with the challenges of drugs and alcohol, peer and family relationships, sexual issues, academic problems, aggression, anxiety, and suicide.

I was apart of the :Speech Team, Color Guard, Dance Team, Cross Country, Track Team, I was a Thespian, and was on the Debate Team.

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Resume Overview

School Attended

  • Carbondale Community High School
  • Carbondale Community High School

Job Titles Held:

  • Shift Lead
  • Shift Supervisor
  • Shift Lead
  • Paperchase Store Manager

Degrees

  • GED
  • High School Diploma

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