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Shift Lead Resume Example

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SHIFT LEAD
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Attentive individual offering over 8 years as Shift Leader for Starbucks. Focused and skilled in employee oversight, mentoring and making process improvements. Manages team with proactive approach and conscientious attention on day-to-day needs.

Skills
  • Regulatory compliance
  • Operations monitoring
  • Loss prevention
  • Guest service
  • Issue resolution
  • Team supervision
  • Client support
  • Ability to analyze reports
  • Quantitative skills
  • Improvement plan knowledge
  • Experience in leadership
  • Multitasking
  • Project planning
  • Training & Development
  • Coordination
Experience
07/2010 - 08/2013Shift LeadSeattle's Best Coffee | Boston , MA
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed and mentored [Number] staff members.
  • Resolved customer complaints and reported issues to senior management.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Completed opening and closing duties to facilitate business operations.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Assisted with performance reviews to identify areas of improvement.
  • Documented receipts, employee hours and inventory movements.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Increased customer base and market share by promoting product through diverse channels.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Generated reports to assess performance and make adjustments.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Created training manual for all employees to use as reference guide.
02/2011 - 05/2013Shift SupervisorPeets' Coffee and Tea | Boston , MA
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Trained [Number] employees in effective work procedures and performance strategies to optimize operations.
  • Completed opening and closing duties to facilitate business operations.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Collaborated with team members to improve performance and implement training updates.
  • Resolved customer complaints and reported issues to senior management.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Created training manual for all employees to use as reference guide.
07/2010 - 01/2013Shift LeadStarbucks | Boston , MA
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed and mentored 15 staff members.
  • Resolved customer complaints and reported issues to senior management.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Assisted with performance reviews to identify areas of improvement.
  • Documented receipts, employee hours and inventory movements.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.

  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
10/2009 - 07/2012Paperchase Store ManagerPaperchase | Boston , MA
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Oversaw all store operations while generating $[Amount] in monthly sales.
  • Oversaw POS operations and cash management to reduce errors.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education and Training
GED
Carbondale Community High School | Carbondale, Illinois
05/1998High School Diploma
Carbondale Community High School | Carbondale, IL

I graduated with a 3.0 GPA, I was involved many extracurricular activities/groups. For all 4 yrs I involved in a group called Lifesavers: which is a peer-support suicide and crisis-prevention program designed to help teenagers cope healthfully with the challenges of drugs and alcohol, peer and family relationships, sexual issues, academic problems, aggression, anxiety, and suicide.

I was apart of the :Speech Team, Color Guard, Dance Team, Cross Country, Track Team, I was a Thespian, and was on the Debate Team.

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Resume Overview

Companies Worked For:

  • Seattle's Best Coffee
  • Peets' Coffee and Tea
  • Starbucks
  • Paperchase

School Attended

  • Carbondale Community High School

Job Titles Held:

  • Shift Lead
  • Shift Supervisor
  • Paperchase Store Manager

Degrees

  • GED
    05/1998 High School Diploma

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