SEARCH

Shift Lead Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SHIFT LEAD
Professional Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued.

Skills
  • Inventory Control
  • Sales
  • Shipping and Receiving
  • Guest Services
  • Cash Handling
  • Staff Management
  • Employee Training
  • Sales Goals
  • Creative merchandising
  • Vendor Relations
  • Cleaning
  • Cash Management
  • Point of Sale Systems
  • Store Operations
  • Product Knowledge
  • Customer Complaint Resolution
  • Cash Register Operation
  • Product Sales
  • Food Safety
  • Good telephone etiquette
  • Verbal and written communication
  • Typing 40 wpm
Work History
Shift Lead, 01/2014 to Current
Company Name – City, State
  • Designated to help in pharmacy scan in prescriptions to the correct patient profile, fill and sell prescriptions according to state and federal regulations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Tracked receipts, employee hours and inventory movements.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Regulated pricing, inventory count and supply during shift hours.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Customer Service Associate, 09/2012 to 05/2013
Company Name – City, State
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Demonstrated items to customers and created customer awareness, interest and sales.
Supervisor, 06/2010 to 12/2011
Company Name – City, State
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Worked with management team to implement proper division of responsibilities.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Maintained compliance with company policies, objectives and communication goals.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
Team Leader, 08/2006 to 07/2007
Company Name – City, State
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Cross-trained and provided back up for customer service managers.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Maximized efficiency by removing safety hazards and debris from work areas.
Education
Certificate : Medical Administrative Specialist, Expected in 06/2021
Lorenzo Walker Technical College - City
High School Diploma: 05/1999
East Bay High School - City, State
Certifications
  • Licensed Pharmacy Technician - License No. RPT 88363 (10/13/2020 - 12/31/2022)
  • Microsoft Office Specialist 2016 Certified - Word, Excel, Power Point, Outlook, Word Expert
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Lorenzo Walker Technical College
  • East Bay High School

Job Titles Held:

  • Shift Lead
  • Customer Service Associate
  • Supervisor
  • Team Leader

Degrees

  • Certificate : Medical Administrative Specialist , Expected in 06/2021
    High School Diploma : 05/1999

Similar Resumes

View All
Shift-Lead-resume-sample

Shift Lead

Whittier, California