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shift lead resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities. People-oriented and successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Skills
  • Operations monitoring
  • Loss prevention
  • Guest service
  • Regulatory compliance
  • Issue resolution
  • Team Supervision
  • Experience in leadership
  • Basic Math
  • Flexible
  • Problem resolution
  • Supervision
  • Work ethic
  • Working collaboratively
  • Critical thinking
  • Reliable and trustworthy
  • Team management
  • Crisis intervention
  • Behavior management
  • Mobility support
  • Safety awareness
  • Cleaning abilities
  • Security understanding
  • Rule enforcement
  • Parent relationship development
  • Special needs support
  • Loading and unloading expertise
Experience
Shift Lead, 10/2019 - Current
Allied Universal Security Walnut Creek, CA,
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
  • Reinforced rules to promote superior employee performance.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies, and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached team members to increase productivity and reduce workplace accidents.
Shift Lead, 03/2019 - 10/2019
Allied Universal Security Albuquerque, NM,
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
  • Reinforced rules to promote superior employee performance.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies, and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached team members to increase productivity and reduce workplace accidents.
Kennel Technician, 01/2018 - 06/2018
American Veterinary Group Ocala, FL,
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Maintained clean and orderly play yards, kennels and cages.
  • Stayed on top of laundry, sweeping and disinfection during slow periods.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Promoted optimal animal health by feeding and watering on regular schedule.
Bus Monitor, 11/2016 - 01/2018
Fredericksburg Independent School District Fredericksburg, TX,
  • Helped drivers monitor and manage student actions to maintain bus safety.
  • Accompanied driver and children on bus route to keep students safe and protected.
  • Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
  • Protected students from physical and verbal bullying.
  • Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
  • Assisted with loading and unloading of riders in need of extra support.
  • Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
  • Implemented process to make sure students exited at correct stop and to proper guardians.
  • Performed inspections before and after each trip.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
  • Spoke directly with each student to understand pressing needs, concerns or fears.
  • Maintained familiarity with student restraint devices and methods for securing special seats.
  • Monitored buses transporting up to [Number] special education passengers.
  • Complied with state, local and federal laws regarding student confidentiality.
  • Kept personal and medical details of each student confidential by adhering to established protocols.
Education and Training
Certificate: Beauty, Expected in 10/2016
-
Paul Mitchell The School Boise - Boise, ID
GPA:
Status -
High School Diploma: , Expected in 2015
-
Middleton High School - Middleton, ID
GPA:
Status -
Languages
English :
Professional:
Negotiated :
:
Accomplishments
  • Improved delivery of customer service by being personable, realizing overall increase in customer satisfaction and cost efficiency.
  • Promoted to Shift Lead due to being responsible and a strong leader that achieved success.
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve amazing OSAT results, earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.
Certifications
  • Food Management Certification, Potbelly - 2019
,

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Resume Overview

School Attended

  • Paul Mitchell The School Boise
  • Middleton High School

Job Titles Held:

  • Shift Lead
  • Shift Lead
  • Kennel Technician
  • Bus Monitor

Degrees

  • Certificate
  • High School Diploma

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