Shift Lead resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Efficient barista trainer with strong interpersonal and communication skills. Handles money, food and diverse customer needs without losing focus or sacrificing service quality. Accomplished Photographer with four+ years of industry experience and exceptional talents in film development and image manipulation. Artistic and creative professional with strong portfolio and outstanding computer skills. Technical knowledge of equipment operations and photography principles. High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.

  • POS systems
  • Payment processing
  • Issue resolution
  • Cash drawer balancing
  • Coin counting
  • Customer assistance
  • Product recommendations
  • Credit and cash transactions
  • Cash register operation
  • Staff mentoring
  • Merchandise restocking
  • Cash management
  • Customer greeting
  • Active listening
  • Call center experience
  • High-energy attitude
  • Problem-solving abilities
Shift Lead, 09/2018 to 03/2020
Papa John'sGastonia, NC,
  • Managed multiple employees in various job tasks throughout all phases of project completion.
  • Kept projects on track by resolving employee issues and complaints.
  • Delegated daily tasks to team members to optimize team productivity.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Supervised employees completing tasks, ensuring that each met high company standards.
Cashier/Online Grocery Associate, 10/2019 to 03/2020
Mcdonald'sPoynette, WI,
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers.
Customer Service Representative, 03/2020 to 12/2020
Caesars Entertainment CorporationNorth Kansas City, MO,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Assisted approximately 20 customers each hour with Product and Service questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
Barista Trainer, 07/2021 to Current
StarbucksCity, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Addressed and resolved customer concerns to maintain brand loyalty.
Education and Training
High School Diploma: , Expected in 02/2020
Arizona Insight Academy - Phoenix, AZ

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Resume Overview

School Attended

  • Arizona Insight Academy

Job Titles Held:

  • Shift Lead
  • Cashier/Online Grocery Associate
  • Customer Service Representative
  • Barista Trainer


  • High School Diploma

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