shift lead resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I've been a Banfield associate since July of 2014. I am currently the shift-lead at the Banfield Clifton location. I am cross-trained as a Veterinary Assistant and Client Service Coordinator. My passion is to educate and provide the best quality care for pets, clients, and my associates everyday. I've dedicated my life to pets by spreading the knowledge I've learned about preventive care so that pets remain healthy and we can all love them longer.

  • Excellent communication skills
  • Motivated enthusiasm for progression
  • Staff training and development
  • Mentoring and coaching
  • Team building and motivation
  • Adaptive team player
  • Time and workflow management
  • Client/ Public Relations
  • Process improvement
  • Resolution-oriented
  • Employee scheduling
  • Recruiting and Hiring
  • Inventory management and control procedures
  • Payroll administration
  • Vendor relations
Shift Lead, 01/2018 to Current
Salad And GoDallas, TX,
  • Maintained composure and level-headed mentality during challenging situations to best resolve conflicts and achieve business goals
  • Established solid working relationships with peers through effective communication skills
  • Trained and supervised team members to maximize performance and meet daily objectives
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches
  • Conducted meetings and one-on-one coaching sessions with team members
  • Mentored team members on techniques necessary to complete job tasks
  • Addressed employee and production issues to isolate and implement optimal resolutions, preventing wasted resources and maintaining schedules
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards
  • Identified facility issues and equipment malfunctions by using various troubleshooting methods
  • Assisted in reviewing applicant resumes and recommending top candidates for hiring
Veterinary Assistant, 07/2014 to Current
Ascension HealthOwasso, OK,
  • Completed admission records, including statements made by client concerning patient's problems
  • Performed physical examinations, recorded case history, weight, temperature and other vital measurements
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
  • Reviewed vaccination records, prepare, and administer vaccinations according to clinic protocols
  • Prepared, processed and analyzed lab samples
  • Used IDEXX and Abxsis machines and snap tests to analyze blood work and samples to diagnose conditions and diseases
  • Administered medicine to animals and monitored health following treatment
  • Formulated, prepared, and dispensed medications
  • Placed catheters for surgical procedures, emergencies, and medication administration
  • Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures
  • Monitor animals ECG, blood pressure, EtCO2, SpO2, and various vital signs while under anesthesia
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress while notifying veterinarian of any changes
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization
  • Operated body and dental X-ray machines
Client Service Coordinator, 07/2014 to Current
Cox Auto IncPennsburg, PA,
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
  • Supervised waiting area, maintained cleanliness, and rearranged Inventory
  • Triaged incoming patients arriving for scheduled appointments or on emergency bases to route to appropriate surgeon or treatment area
  • Set up and maintained physical and electronic filing systems
  • Reviewed pet records from daily visits and appointments, entering all important data into system
  • Process financial transactions for clients
  • Closed daily sales transactions and confirmed the accuracy of accounts receivable
Dog Daycare Attendant, 03/2014 to 07/2014
Metro Animals And Happy K9Fort Worth, TX,
  • Kept dogs safe by remaining alert to variable environmental conditions
  • Maintained clean and orderly play yards, kennels, and cages
  • Prepared food to meet individual needs of pets during daycare and boarding
  • Administered medications to sick and injured animals
  • Walked animals outside for potty breaks multiple times per shift to avoid accidents in play areas and on bedding
  • Provided grooming services, such as bathing, combing out matted fur, blow drying, nail clipping, and ear cleaning to animals each day
Education and Training
: Veterinary Technician Program , Expected in
Penn Foster - Online ,
High School Diploma: , Expected in 06/2012
Fairfax High School - Fairfax, VA

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Resume Overview

School Attended

  • Penn Foster
  • Fairfax High School

Job Titles Held:

  • Shift Lead
  • Veterinary Assistant
  • Client Service Coordinator
  • Dog Daycare Attendant


  • Some College (No Degree)
  • High School Diploma

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