shift lead resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Quality focused Management skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Management well-versed in shrinkage control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.

  • Safety awareness
  • Staff development
  • Marketing
  • Customer Service
  • Resource utilization
  • Schedule management
  • Project planning
  • Communication
  • Time management
  • Friendly, positive attitude
  • Team builder to resolve any concerns of the team
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Store operations oversight
  • Staff training and development
  • Reliable
  • Product displays
  • Safety methods
  • Merchandise stocking
  • Loss prevention
Shift Lead, 08/2019 to Current
Security Personnel Inc.Waukesha, WI,
  • Resolved customer complaints and reported issues to senior management.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed and mentored [8
Assistant Store Manager, 01/2017 to 06/2019
The Tjx Companies, Inc.West Fargo, ND,
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed floor displays to determine which merchandise required restocking.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Established positive working relationship with media for optimal coverage of county activities and changes.
  • Attended community functions such as business openings, school activities and club meetings to represent county board.
  • Proposed, debated and enacted legislation to achieve important results such as
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Implemented succession planning by training and developing 6 associates into leadership positions.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Overnight Associate, 08/2014 to 01/2019
Wegmans Food MarketsBlasdell, NY,
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Frequently communicated with vendors to determine backorder availability and future inventory.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Held regular neighborhood meetings to maintain positive community relations and understand residents' viewpoints about important topics on upcoming agendas.
  • Approved county's fiscal budget and implemented strategies such as property tax increases to meet targets.
  • Restocked inventory upon shipment arrival and checked merchandise into Database system to maintain accurate records.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Collaborated with [Job title] to recruit and develop personnel and cultivate top performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Store Manager, 02/2005 to 08/2008
Vitamin Shoppe Industries IncDelray Beach, FL,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Oversaw all store operations while generating $[Amount] in monthly sales.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 5 associates.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Managed inventory tracking and physical inventory counts to minimize loss.
Education and Training
High School Diploma: , Expected in 05/1978
Joseph S. Clark Preparatory High School - New Orleans, LA

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Resume Overview

School Attended

  • Joseph S. Clark Preparatory High School

Job Titles Held:

  • Shift Lead
  • Assistant Store Manager
  • Overnight Associate
  • Store Manager


  • High School Diploma

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