shift lead resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

I am a motivated Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. I want to learn and grow in this company. I can provide the best service for the company and the team. Communication is my top skill and the key to every business. I will be an asset to the company and the team.

  • I provide the very best customer service.
  • I have the best communication skills.
  • Effective and attentive speaking and listening.
  • Knowledgeable about the products and services at your store.
  • Great time management, sense of urgency.
  • Highly organized, and detail oriented.
  • Management responsibility. Able to handle money and count a till. Respond and delegate customers. Take inventory, count banks, and put the corresponding data in the correct software.
  • Take initiative.
  • I can adapt to change quickly and efficiently.
  • Able to stand/sit for long periods of time and lift objects.
  • Good verbal and communication skills with customers and team.
  • Able to work closely with co-workers and customers.
  • I'm proficient in Microsoft Office.
  • I'm a fast paced worker with an upbeat personality.
  • I keep a clean work environment and Detail oriented.
  • I teach new team members and provide new ideas for the company,
  • I provide a professional outlook mentally and physically.
01/2020 to Current Shift Lead Sonoco Products Co, | West Chester, OH,
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Managed and mentored new staff members.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Supervised team members employees working on equipment, maintaining safety and cultivating productive atmosphere.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Created training manual for all employees to use as reference guide.
11/2018 to 01/2020 Delivery Driver & Pizza Maker Hudson Group | Sewickley, PA,
  • Co-workers and I rotate making pizzas and working at the register.
  • I was the main delivery driver, and handle money for the business.
  • Duties include: counting the till, closing and locking up at night, assigning duties to other employees, and calming angry customers.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • In one year I have made over 250 deliveries.
  • I offer excellent one-on-one customer service.
04/2019 to 07/2019 Supervisor SMITHFIELD FOODS, HOG FEED MILL | City, STATE,
  • Duties included: cleaning, organizing, and helping the regular employees with whatever was asked of me around the feed mill.
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Education and Training
Expected in 12/2020 to to Associate of Applied Science | Humanities And Social Sciences Southern Utah University, Cedar City, UT GPA:
  • I graduated top of my class and a semester early in an concurrent enrollment school in Southern Utah University collage called SUU SUCCESS Academy.
  • The classes I have exceeded in are Introduction to Communication, Information Literacy, Introduction to Computer Applications and the Internet, and Personal Finance.
Expected in 12/2020 to to High School Diploma | SUU SUCCESS, Cedar City, GPA:
  • I work closely with managers and district managers.
  • I have found ways to save money at work. I have reduced the amount of food waste at the end of every night and how to use cleaning supplies more effectively while using less. Both ways have saved a lot of money at work.
  • I have made a new system for the runner/chef position in my work that is very effective. I have been teaching/training everyone at my work on how to do it.
  • I have made a handbook for runners/chefs that has how to make and prepare all the food, how much you need to prepare, and cleaning procedures. This saves time and concern for the company. My bosses and coworkers call me one of the best runners/chefs they have ever had at the store.
  • I have some of the best customer services, I am open to talk to anyone in any condition.
  • I have taken 2 years of Spanish.

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Resume Overview

School Attended

  • Southern Utah University

Job Titles Held:

  • Shift Lead
  • Delivery Driver & Pizza Maker
  • Supervisor


  • Associate of Applied Science
  • High School Diploma

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