LiveCareer-Resume

shift lead resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Profile

Focused File Clerk skilled at meeting dynamic administrative needs. Resourceful and organized with strengths in managing complex physical and computer-based filing systems.

Qualifications
  • Quick learner
  • MS Windows proficient
  • Strong client relations
  • Creative problem solver
  • Trusted key holder
  • Training development aptitude
  • Shipping and receiving professional
  • Cash flow management
  • Credit card processing
  • Multi-line phone talent
  • Mediation capability
  • POS systems expert
  • Verbal communication skills
  • Team leadership skills
  • Microsoft Office proficiency
  • Organizational skills
  • PowerPoint knowledge
  • Team building
  • Attention to detail
  • Filing and data archiving
  • Quality assurance
Relevant Experience

I managed the business side of a computer store. I handled orders, venders, and inventory of the business. I paid bills and kept the business up to date on all permits

Experience
07/2015 to 01/2016 Shift Lead Sonoco Products Co, | Wilson, NC,
  • Processed accounts receivable and accounts payable.
  • Oversaw daily office operations for staff of 10 employees.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Directed calls to appropriate individuals and departments.
  • Helped drive sales goals and achieve monthly quotas.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Participated in physical inventory counts every time period.
  • Accomplishments liquor license, food handlers permit, servsafe certified.
06/2014 to 02/2015 Inventory Associate cashier American Senior Communities | Greenwood, IN,
  • Responsibilities.
  • inventory control, customer service, product feature, inventory preparation, product availability.
2012 to 05/2014 night clerk shift manager Bolthouse Farms | Prosser, WA,
  • I disassemble machinery for cleaning.
  • I assist customers in locating products.
  • i preform finical transactions.
  • I.
  • document the daily sales of the store.
  • i file the daily and monthly invoices of venders.
  • Matched purchase orders with invoices and recorded the necessary information.
02/2010 to 02/2011 Shift manager KFC | City, STATE,
  • Processed accounts receivable and accounts payable.
  • Oversaw daily office operations for staff of 10 employees.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request Assisted customers with food selection, inquiries and order customization requests.
  • Directed calls to appropriate individuals and departments.
  • Helped drive sales goals and achieve monthly quotas.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Participated in physical inventory counts every time period.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
07/2008 to 02/2011 shift manager Taco Bueno | City, STATE,
  • Matched purchase orders with invoices and recorded the necessary information.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Provided operational support for high-volume financial institution.
  • Oversaw daily office operations for staff of 25 employees.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
04/2009 to 02/2010 Owner/CEO Penn Computers | City, STATE,
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Participated in physical inventory counts every time period.
  • Asked open-ended questions to assess customer needs.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Recommended alternative items if product was out of stock.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
Expected in 2009 to to BBA | general studies University of Central Oklahoma Edmond, Edmond, OK GPA:

International Trade with a minor in economics.

Affiliations
Skills

accounting, accounts payable, accounts receivable, administrative, Attention to detail, Cash flow, closing, Creative problem solver, Credit, addressing customer concerns, client relations, customer service, Filing, financial, maintain inventory, inventory, inventory control, invoicing, Team building, Team leadership, machinery, marketing plans, marketing, Mediation, Microsoft Office, office, PowerPoint, window, MS Windows, Organizational skills, POS, pricing strategies, Quality assurance, Quick learner, receiving, researching, sales, Shipping, telephone, phone, Training development, Verbal communication skills, visual displays

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Resume Overview

School Attended

  • University of Central Oklahoma Edmond

Job Titles Held:

  • Shift Lead
  • Inventory Associate cashier
  • night clerk shift manager
  • Shift manager
  • shift manager
  • Owner/CEO

Degrees

  • BBA

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