Shift Lead Client Service Coordinator resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated competent professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Team Leadership
  • Training and Development
  • Scheduling
  • Project Management
  • Customer Complaint Resolution
  • Product Sales
  • Data Entry
  • Client Support
  • Team Building
  • Customer Relations
  • Sales and marketing
Work History
Shift Lead/Client Service Coordinator, 07/2017 - Current
Eagle Eye Networks Atlanta, GA,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Implemented proactive ideas to better customer service and decrease wait times by 10%.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Organized shift schedules for team members and monitored attendance, tardiness, time off requests and found coverage for short shifts.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Evaluated applications and resumes for recommendation of top candidates for interviews.
  • Maintained and managed customer files and databases.
  • Managed master calendar by scheduling and confirming appointments for 5 doctors.
  • Lives and exemplified the 5 Principles of Mars Inc, within self and team.
  • Actively recruited new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care.
  • Maximized the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Educated clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
  • Assisted incoming clients by completing the required documentation, entering all pet information and history in Petware, utilizing proper collar and tags for identification.
  • Assisted outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per veterinarian’s instructions, selling retail products, and scheduling future appointments.
  • Managed finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Customer Care Representative, 06/2012 - 07/2017
Miller International Inc. Denver, CO,
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Responded proactively and positively to rapid change.
  • Entered orders and memberships into computer database system.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Locked in customer business with persuasive negotiation skills.
  • Updated, entered and reviewed customer data.
  • Processed and renewed memberships, subscriptions, conference registrations, and professional development opportunities.
  • Mailed out newsletters, monthly subscriptions, and sales catalogs.
  • Handled confidential, legal, and tax forms.
  • Took lead in training new employees as requested.
Sales Representative, 04/2010 - 06/2012
National Association Of Secondary School Principals City, STATE,
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Increased sales by offering advice on purchases and promoting additional products or suggesting other options if preferred product was unavailable.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Collaborated with customers with tracking of shipments, verifying orders and handling product returns.
  • Used Personify365 to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
  • Processed purchase orders, credit cards, checks and invoices via phone, email and web including but not limited to merchandise sales, memberships, subscriptions, conference registrations, and professional development opportunities.
  • Answered high volume of 100+ calls daily.
  • Ran and submit daily vendor sales reports.
  • Processed multiple batches of checks exceeding 100 orders daily.
  • Collaborated and liaised with membership department to develop customer care team.
High School Diploma: , Expected in
Mountain View High School - Stafford, VA,

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Resume Overview

School Attended

  • Mountain View High School

Job Titles Held:

  • Shift Lead/Client Service Coordinator
  • Customer Care Representative
  • Sales Representative


  • High School Diploma

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