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Shift Lead Resume Example

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SHIFT LEAD
  • https://www.linkedin.com/in/juliamersch
Professional Summary

Experienced team member with strong communication skills and the ability to work under high stress. Highly adaptable and quick to learn. Resourceful and willing to go beyond required measures. Looking to become a well rounded representative of my fields of study (biomedical sciences, chemistry and epidemiology).

Skills
  • Cash handling and management
  • Training and development
  • POS systems knowledge
  • Computer literate
  • Experience in using Microsoft programs (Word, Outlook, Excel)
  • Customer-oriented
  • Active listening skills
  • Detail-oriented
  • Store Management
  • Vendor Relations
  • Employee Training
  • Reliable transportation
  • Positive attitude
  • Excellent driving record
  • Food handling training
  • Product upselling
  • Retail merchandising
  • Customer service (3 years)
  • Spreadsheets
  • Food Safety
  • Sales Goals
  • Bookkeeping
Work History
  • Shift Lead
  • Caribou Coffee
  • Plymouth, MN
  • May 2017 to September 2020
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Mentored junior team members on protocols and procedures.
  • Developed strong relationships with coworkers and managers.
  • Sought out ways to go above and beyond job requirements.
  • Learned detailed recipes for personalized drinks.
  • Created strong ties with regular customers.
  • Worked average of 25 hours per week.
  • Helped store management meet standards of service and quality in daily operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of store appliances, standard operating procedures and company policies.
  • Temporary Receptionist
  • John Roberts Company
  • St. Paul, MN
  • May 2020 to June 2020
  • Checked-in visitors, distributed visitor badges using Genetec Security Desk and managed logbooks to comply with security initiatives.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department using Comcast Business.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Kept records in Monarch to maintain material transaction and preinvoice data by entering and updating information.
  • Daily use of Microsoft Excel, Microsoft Outlook mail and calendar.
  • Insured sanitation of shared work spaces.
  • Worked 40 hours per week.
  • Nanny
  • Personal Relations
  • Minneapolis, MN
  • November 2014 to March 2020
  • Cared for children aged 5-14
  • Supervised children engaged in physical activity, learning and social skills with peers
  • Safely transported children to and from school, medical appointments and extra-curricular activities
  • Assisted children with homework assignments and special projects across different subjects to promote academic success
  • Assisted with light housekeeping duties as well as running errands
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
  • Student Internship
  • Tradeshow Solutions Inc
  • Eden Prairie, MN
  • January 2019 to June 2019
  • Evaluated source documents to locate information needed for each data entry field
  • Added documents to file records and created new records to support filing needs
  • Reviewed and updated client correspondence files and database information to maintain accurate records
  • Compiled information on 100 potential clients including phonenumbers, emails, etc
  • Sent completed entries to owner for evaluation and final approval
  • Interacted with potential clients professionally by phone, email or in-person to provide information and directed to desired resources
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Excel and Powerpoint
Education
  • High School Diploma
  • Wayzata High School
  • Plymouth, MN
  • June 2019
  • Graduated with 3.75 GPA (Unweighted)
  • Coursework in Chemistry, Forensics Science and Calculus
  • Post Secondary Enrollment Options
  • North Hennepin Community College
  • Minneapolis, MN
  • 2019
  • Graduated with 3.5 GPA
  • Coursework in Statistics, English and Forensic Psychology
  • Bachelor of Science - Criminology, Biochemistry
  • Hamline University
  • Saint Paul, MN
  • Coursework in Legal Studies, Biochemistry and Criminology
  • Recipient of Presidential Scholarship
  • Majoring in Criminology, Biochemistry
  • Minoring in Forensic Science
  • Current GPA: 3.55
  • Member of Hamline Honors Program
  • Dean's List student in freshman year
  • Currently on gap year
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Resume Overview

Companies Worked For:

  • Caribou Coffee
  • John Roberts Company
  • Personal Relations
  • Tradeshow Solutions Inc

School Attended

  • Wayzata High School
  • North Hennepin Community College
  • Hamline University

Job Titles Held:

  • Shift Lead
  • Temporary Receptionist
  • Nanny
  • Student Internship

Degrees

  • High School Diploma
    Post Secondary Enrollment Options
    Bachelor of Science - Criminology, Biochemistry

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