shift lead resume example with 4+ years of experience
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Focused individual driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Skilled at building strategic partnerships and managing existing relationships. Proven leader with history meeting and exceeding sales objectives.
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Dedicated Shift Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Industrious Shift Leader fully invested in building strong, motivated production team consistently delivering high-quality products against aggressive production targets. Documented success in supporting continuous improvement efforts and recommending measures to improve production methods. Strong computer application skills including MS Windows, MS Word, MS Excel and MS Outlook.
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- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Resolved customer complaints and reported issues to senior management.
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Created and improved daily operational plans including production schedules and optimizing task flows.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Moved food and supply items from delivery trucks to storage by unloading and organizing.
- Built strong vendor relationships to bring in top ingredients at optimal prices.
- Created diverse cuisines for full restaurant, special event, catering and tasting menus.
- Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
- Supervised all kitchen food preparation in demanding, high-volume environment.
- Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
- Oversaw kitchen employee scheduling to meet all coverage needs and avoid wasted labor.
- Partnered with kitchen director to create dynamic entrees for large banquets and special events.
- Adjusted seasonal plans to source local ingredients and align special dishes with area events.
- Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- Delegated tasks to employees and monitored activities and task completion.
- Completed opening and closing duties to facilitate business operations.
- Assisted with performance reviews to identify areas of improvement.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
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Resume Overview
School Attended
- Robinson High School
Job Titles Held:
- Shift Lead
- Dishwasher / prep cook /Sous Chef
- Housekeeper
- Shift Lead
Degrees
- High School Diploma
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