Associate of Arts: Dual Enrollment State College of Florida - 8000 S Tamiami Trail, 100 Montgomery St. 10th Floor, GPA:
Expected in 05/2022 to to
High School Diploma: Venice High School - 1 Indian Ave, Venice, FL 34285, GPA:
Honoree of Honors Courses and Pre- IB courses
Full time Dual Enrollment Student within State College of Florida
Completed AP course in World History
4.3 GPA
Ranked in Top 25% of class
Extracurricular Activities: volunteering with Salvation Army After Care (Sophomore, Junior) and Chamber Orchestra (Freshman, Sophomore)
Key Club Member
Professional Summary
Reliable Shift Leader with experience in the food industry, as well as working behind the scenes in a factory. Has experience training multiple people for hostess, barista, and factory working roles. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Skills
Customer Loyalty
Administration and Reporting
Shift Work
Employee Coaching and Motivation
Loss Prevention Strategies
General Housekeeping
Operation Monitoring
Managing Operations and Efficiency
Safe Work Practices
POS Transactions
Food Safety and Sanitation
Team Meetings
Work History
07/2021 to Current
Shift LeadAllied Universal Security – Rancho Bernardo, CA,
Completed store opening and closing procedures and balanced tills.
Trained and mentored new employees to maximize team performance.
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Served customers quickly and efficiently and created strategies to prevent delays.
Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Memorized ingredients and recipes for wide variety specialty drinks.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Engendered customer loyalty by remembering personal preferences and allergy information.
Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
Created new training guidelines, and provided staff orientation and training.
Utilized Microsoft Excel to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
12/2020 to 06/2021
Hostess/Busser/To-Go/ExpoAscension Health – Marriotsville, MD,
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored seating area and checked restrooms regularly to keep spotless.
Informed servers of newly seated parties for speedy service.
Used cash registers and credit card machines to cash out customers.
Collected information from arriving customers to seat groups or place them on waitlist.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Recorded available tables after seating each party using specialized seating software.
Assisted managers with quickly resolving service- and food-related issues.
Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
03/2020 to 06/2020
Front Office AssistantAscension Health – Marshall, MI,
same as previous
12/2018 to 03/2019
Front Office AssistantGlassPro Inc. – City, STATE,
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Carefully packaged finished products and prepared for shipment.
Supported current production needs by moving items between equipment, conveyors and staging areas.
Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.