shift lead resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

  • Operations Monitoring
  • Guest Service
  • Loss Prevention
  • Regulatory Compliance
  • Customer Service Management
  • Flexible Schedule
  • Assigning Work
  • Verbal and Written Communication
  • Training Assistance
  • Role Modeling
  • Shift Scheduling
  • Problem-Solving
  • Staff Supervision
  • Team Collaboration and Leadership
  • Shift Paperwork Completion
  • Policy and Procedure Enforcement
  • Positive Attitude
  • Conflict Resolution
  • Security Procedures Adherence
  • Employee Attendance Monitoring
  • Interpersonal Relations
  • Inventory Counts
  • Staff Development
  • Client Support
  • Diplomatic and Fair
  • Cash Sales Counts
  • Quality Inspections
  • Team Supervision
  • Professional Appearance
  • Operations Support
  • Sales Reporting
  • Issue Resolution
  • Improvement Plan Knowledge
  • Experience in Leadership
  • Content Management Expertise
  • Program Evaluation
  • Quantitative Skills
Shift Lead, 09/2022 to Current
Squatters Pub And BeersDallas, TX,
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Documented receipts, employee hours and inventory movement.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Reinforced rules to promote superior employee performance.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Improved daily operational plans, developed production schedules and optimized task flow.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Checked orders for quality and completeness.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Upheld company standards and compliance requirements for operations.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
Summer Camp Counselor, 06/2022 to 08/2023
Jccs Of North AmericaBrooklyn, NY,
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
  • Documented attendance and checked on late campers.
  • Identified safety concerns and acted quickly to resolve issues and keep campers safe and healthy.
  • Maintained relationships and communicated with camper parents and family members.
  • Coached campers in various sports and activities to improve skills and promote fun experiences.
  • Assisted campers with putting on and properly securing helmets, pads and other protective gear for contact sports.
  • Communicated with other counselors to coordinate group activities.
  • Reported incidents and accidents to supervisors and completed necessary paperwork.
  • Informed parents about campers' behavior, athletic achievements and other important information.
  • Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Monitored for signs of physical and emotional distress and stopped activities to administer care when appropriate.
  • Supervised youngsters during activities to prevent injuries and accidents.
  • Played various outdoor sports with children, teaching rules and demonstrating good sportsmanship.
  • Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Maintained tidy, clean and organized play and work areas.
  • Worked creatively with other staff to develop and carry out new themes and events for camp participants.
  • Explained and enforced rules to keep campers safe and healthy.
  • Helped children to develop social skills and meaningful relationships.
  • Complied with safety rules to minimize incidents and accidents.
  • Implemented arts and crafts activities and supervised art sessions at camp.
  • Watched behaviors, corrected issues and looked for signs of deeper issues like abuse.
  • Explained principles, techniques and safety requirements to activity participants to prevent injury.
Sales Associate, 07/2021 to 12/2021
Ascena Retail GroupHouston, TX,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Used technology resources to assist customers in locating and selecting items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.
  • Increased purchase amounts by cross-selling with similar products.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Assessed customer needs to provide assistance and information on product features.
  • Worked with fellow sales team members to achieve group targets.
Education and Training
High School Diploma: , Expected in 06/2022
John A. Ferguson Senior High School - Miami, FL
  • Distinguished Senior Recipient
  • American Dream Recipient
  • Language, United States History AP Course
  • 4.6 GPA
  • Top Ranked: 12%
  • Participated in Miami Rush Soccer Club, 2016-2020
  • John A. Ferguson Student Government JAFSGA
  • Captain of JAF Girls Varsity Soccer
  • Right Wing Midfield/ Right Back Defender for Miami Rush/Kendall United/JAF Girls Varsity Soccer, 2016 to 2022
  • Graduated cum laude
  • Extended Essay on History (Holocaust)
  • Promoted from Sales Associate to PT Shift Lead, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • John A. Ferguson Senior High School

Job Titles Held:

  • Shift Lead
  • Summer Camp Counselor
  • Sales Associate


  • High School Diploma

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