LiveCareer-Resume

shift lead resume example with 1+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Operations monitoring
  • Loss prevention
  • Regulatory compliance
  • Guest service
  • Staff development
  • Issue resolution
  • Team Supervision
  • Systems and automation applications
  • Issue and conflict resolution
  • Brand management
  • Communication
  • Supervision
  • Problem resolution
  • Training & Development
Experience
02/2020 to 10/2020 Shift Lead Valmont Industries, Inc. | Tulsa, OK,
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Created and improved daily operational plans, developed production schedules and optimized task flows.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Coordinated shift-based inventory receiving, auditing and restocking.
12/2019 to 02/2020 Assistant Store Manager Dick's Sporting Goods | Chattanooga, TN,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
08/2019 to 12/2019 Assistant Shift Lead Justice For Girls | City, STATE,
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Oversaw timely execution of promotions and marketing programs.
Education and Training
Expected in 01/2017 to to Diploma | West Jordan High School, West, UT GPA:

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Resume Overview

School Attended

  • West Jordan High School

Job Titles Held:

  • Shift Lead
  • Assistant Store Manager
  • Assistant Shift Lead

Degrees

  • Diploma

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