Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Analytical Shift Leader competent in overseeing workplace functions. Manages team of 6 and builds trust with direct and indirect business partners. Confident and negotiable individual with strong prioritization and decision-making skills. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Skills
  • Operations monitoring
  • Loss prevention
  • Regulatory compliance
  • Guest service
  • Staff development
  • Team Supervision
  • Issue resolution
  • Experience in leadership
Experience
02/2021 to Current Shift Lead Wingstop Inc. | Arvada, CO,
  • Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Oversaw timely execution of promotions and marketing programs.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Created and improved daily operational plans, including production schedules and optimizing task flows.
  • Managed and mentored 10 staff members.
  • Resolved customer complaints and reported issues to senior management.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Delegated tasks to employees and monitored activities and task completion.
  • Completed opening and closing duties to facilitate business operations.10
03/2020 to 02/2021 Assistant Manager David J Joseph | Phoenix, AZ,
  • Planned and prepared workflow schedules, delegating tasks for 6-member team.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Supported sales management initiatives to optimize business development.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Completed inventory audits to identify losses and project demand.
  • Trained team of 6100 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
07/2019 to 03/2020 Shift Lead Wingstop Inc. | Forney, TX,
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Completed opening and closing duties to facilitate business operations.
  • Delegated tasks to employees and monitored activities and task completion.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Resolved customer complaints and reported issues to senior management.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
05/2017 to 05/2019 Shift Lead Wingstop Inc. | Garland, TX,
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Completed opening and closing duties to facilitate business operations.
  • Delegated tasks to employees and monitored activities and task completion.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Resolved customer complaints and reported issues to senior management.
  • Managed and mentored 4 staff members.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
Education and Training
Expected in May/2016 High School Diploma | Indian Lake, Lewistown, GPA:

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Resume Overview

School Attended

  • Indian Lake

Job Titles Held:

  • Shift Lead
  • Assistant Manager
  • Shift Lead
  • Shift Lead

Degrees

  • High School Diploma

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