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Shift Lead Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking, high energy Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals.

Skills
  • Daily workflows
  • Safety processes and procedures
  • Guest service
  • Operations monitoring
  • Complaint resolution
  • Technical Support
  • Teamwork
  • Client Service
  • Cash Handling
  • Staff education and training
  • Creative problem-solving
  • Strong verbal and written communication
  • Leadership
  • Critical thinking
  • Customer service
Work History
Shift Lead, 04/2021 to Current
Walgreens Pawtucket, RI,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Shift Leader, 12/2020 to 03/2021
Cafe Zupas Wheeling, IL,
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Production Worker, 11/2019 to 12/2020
H P Hood Llc Barre, VT,
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Transitioned between breakfast and lunch service.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Safely used kitchen equipment and reduced risk of injuries and burns.
  • Communicated closely with servers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Cook/server, 07/2017 to 06/2018
South Suburban Park & Recreation Littleton, CO,
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Prepared beverages and filled food orders for customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Increased sales significantly by upselling higher-end products to customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Trained incoming staff on restaurant practices and procedures.
Education
No Degree: Associate in Arts, Expected in
to
West Virginia Northern Community College - Wheeling, WV
GPA:
High School Diploma: , Expected in 05/2018
to
Brooke High School - Wellsburg, WV,
GPA:

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87Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • West Virginia Northern Community College
  • Brooke High School
Job Titles Held:
  • Shift Lead
  • Shift Leader
  • Production Worker
  • Cook/server
Degrees
  • No Degree
  • High School Diploma

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