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Shift Lead Resume Example

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SHIFT LEAD
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Skills
  • Operations monitoring
  • Loss prevention
  • Regulatory compliance
  • Guest service
  • Shipment preparation
  • Quality assurance
  • Technical skills
  • Health assessments
  • Invoice generation
  • Communications
  • Problem resolution
  • First Aid/CPR
  • RFI Scanners
  • Administrative support
  • Operational improvement
  • Team building
  • Customer service
  • Organization
  • Relationship development
  • Liquor regulations and compliance
  • POS systems
  • Issue resolution
  • Cash drawer balancing
  • Payment processing
  • Cash management
  • Cash counting machine operations
  • Credit and cash transactions
  • Customer assistance
  • Product recommendations
  • Scanner operations
  • Cash register operation
  • Merchandise restocking
  • Staff mentoring
  • ID verification
  • Coin counting
  • Security monitoring
  • Customer greeting
  • Knowledge of wine and spirits
  • Beauty tool sanitization
  • Strong manual dexterity
  • Manicures and pedicures
  • Product knowledge
  • Body hair removal
  • Makeup and skincare
  • Administrative procedures
  • Payment processing expertise
  • [Type] hair repair knowledge
  • Client consultations
  • Physical power
  • Body mechanics
  • Reflective listening
  • [Product] expert
  • Social skills
  • Psychology
  • Ability to make contacts
  • Color matching master
  • Sales and marketing
  • Hair style recommendations
  • Understanding of body signals
  • Contouring understanding
  • Braid trained
  • Natural nail-care knowledge
  • Licensed cosmetologist
Experience
Company NameFebruary 2020 to July 2020Shift Lead
City, State
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Used kitchen machinery safely and according to manufacturer instructions to prevent workplace accidents.
  • Completed ongoing quality checks on baked products, closely following strict quality assurance guidelines.
  • Packaged fresh products using standards and double-checked package labels for accuracy to maintain customer satisfaction with orders.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Company NameOctober 2018 to May 2019Cashier/Crew Member
City, State
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
Company NameMarch 2018 to August 2018Associate
City, State
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Assisted teammate with sales-processing tasks to meet daily sales goals.
  • Identified needs of customers promptly and efficiently.
Company NameApril 2017 to February 2018Cashier/Crew Member
City, State
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered advice.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Received payments for [Product or Service] and issued receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Inspected items for damage and obtained replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Education and Training
Minnesota State College-Southeast TechnicalJuly 2012Associate of Applied Science: CosmetologyCity, State
Rushford-Peterson Senior High SchoolMay 2010High School DiplomaCity, State
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Resume Overview

School Attended

  • Minnesota State College-Southeast Technical
  • Rushford-Peterson Senior High School

Job Titles Held:

  • Shift Lead
  • Cashier/Crew Member
  • Associate

Degrees

  • Associate of Applied Science : Cosmetology
    High School Diploma

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