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Shift Lead Resume Example

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KN
SHIFT LEAD
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Skills
  • Planning and coordination
  • Project organization
  • Communications
  • Team management
  • Customer service
  • Problem resolution
  • Operational improvement
  • Loss prevention
  • Regulatory compliance
  • Guest service
  • Operations monitoring
  • Technical skills
  • Team building
  • Organization
  • Supervision
Experience
09/2019 - CurrentShift LeadTacala | Decatur , AL
  • Resolved customer complaints and reported issues to senior management.
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed and mentored staff members.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
06/2019 - CurrentRepresentativeNew York Life | Lebanon , NJ
  • Fielded incoming calls, answered questions, and transferred calls internally.
  • Used Excel to log, manage, and record calls.
  • Maintained excellent customer satisfaction through polite, calm demeanor.
  • Researched and quickly resolved customer issues.
  • Coached new students on how to file Free Application for Federal Student Aid (FAFSA) and demonstrated computer application process for students needing additional assistance.
  • Assisted all new students inquiring about financial aid, including walk-ins, callers and emailed information requests.
  • Scheduled meetings for Financial Aid Counselor's and coordinated materials to be distributed to all attendees.
04/2018 - 05/2019HousekeeperAmericare Senior Living | Nixa , MO
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
09/2016 - 01/2018CashierNew Season | Daytona Beach , FL
  • Operated cash register, collected payments and provided accurate change.
  • Inspected items for damage and obtained replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
Some College (No Degree): Business Administration
College of Coastal Georgia | City, State
  • Major in Health Care Administration
  • Minor in Writing
05/2016High School Diploma
Thomson High School | City, State
Additional Information

Did volunteer work at Wester's Veterinary Clinic in Thomson, Ga during the year of 2014.

• Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
• Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
• Supervised waiting area, mopped floors, [Action] and rearranged magazines to maintain office.
• Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
• Walked animals outside for potty breaks several times per shift to avoid accidents in play areas and on bedding.
• Supported animal health by keeping all areas clean, neat and properly sanitized.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

90Good
Resume Strength
  • Completeness
  • Formatting
  • Clear contact info

Resume Overview

School Attended

  • College of Coastal Georgia
  • Thomson High School

Job Titles Held:

  • Shift Lead
  • Representative
  • Housekeeper
  • Cashier

Degrees

  • Some College (No Degree) : Business Administration
    05/2016 High School Diploma

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