Shift Lead Resume Example
Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
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- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Managed and mentored staff members.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
- Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Fielded incoming calls, answered questions, and transferred calls internally.
- Used Excel to log, manage, and record calls.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Researched and quickly resolved customer issues.
- Coached new students on how to file Free Application for Federal Student Aid (FAFSA) and demonstrated computer application process for students needing additional assistance.
- Assisted all new students inquiring about financial aid, including walk-ins, callers and emailed information requests.
- Scheduled meetings for Financial Aid Counselor's and coordinated materials to be distributed to all attendees.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Operated cash register, collected payments and provided accurate change.
- Inspected items for damage and obtained replacements for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
College of Coastal Georgia | City, State
- Major in Health Care Administration
- Minor in Writing
Thomson High School | City, State
Did volunteer work at Wester's Veterinary Clinic in Thomson, Ga during the year of 2014.
• Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
• Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
• Supervised waiting area, mopped floors, [Action] and rearranged magazines to maintain office.
• Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
• Walked animals outside for potty breaks several times per shift to avoid accidents in play areas and on bedding.
• Supported animal health by keeping all areas clean, neat and properly sanitized.
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Resume Overview
School Attended
- College of Coastal Georgia
- Thomson High School
Job Titles Held:
- Shift Lead
- Representative
- Housekeeper
- Cashier
Degrees
- Some College (No Degree) : Business Administration
05/2016 High School Diploma
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