Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Skills
MS Office
Project organization
Team management
Emergency and preventive care
Assist necropsies
Surgical safety
Dental procedures
Proper animal restraint
General anesthesia monitoring
Lab Operations
Illness assessment and treatment
Medication Management
Sales
Bookkeeping
Cash Handling
Quality Management
Operational improvement
Problem resolution
Supervision
Surgical procedures and support
Animal behavior knowledge
Chronic and acute conditions
Emergency pet care
Canine and feline intubation
Vaccinations
File and records management
Effective owner communication
Business operations
Inventory Control
Shipping and Receiving
Staff Management
Customer Complaint Resolution
Education
Southern New Hampshire UniversityHooksett, NHExpected in 01/2023 – –BBA:Marketing Management And Research - GPA:
Work History
Doordash - Shift Lead New York City, NY, 05/2017 - Current
Helped store management meet standards of service and quality in daily operations.
Maintained safe working environment by observing safety procedures, policies and regulations.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Responded to and resolved customer questions and concerns.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Managed schedules, accepted time off requests and found coverage for short shifts.
Completed store opening and closing procedures, including setting up registers and checking products.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Evaluated incoming patients to determine treatment needs and urgency of care.
Administer medications, vaccines, and treatments as instructed by veterinarian.
Assisted veterinary surgeon in General and Emergency surgeries and procedures across variety of domestic and exotic species of animals.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
Petco - Lead Veterinary Assistant Sarasota, FL, 06/2019 - 12/2019
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
Assisted veterinarian in performing basic exams and tests for all species of patients.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Processed new patients and updated client records with key information using Cornerstone, Avamark, Petware, and Infinity.
Elm Hill Veterinary Hospital - Veterinary Assistant City, STATE, 01/2013 - 01/2017
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Evaluated incoming patients to determine treatment needs and urgency of care.
Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
Cared for animals pre-surgery, including administering anesthetics.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Followed all pet care instructions, including dietary needs and medication regimens.
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Drove operational improvements which resulted in savings and improved profit margins.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
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