Ambitious and results driven Shift Leader, offering 5 years of hospitality experience. Well taught in crucial aspects of running an establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed P & L goals.
Skills
Sales Professional
Leadership and team building
Sales planning and implementation
Recruiting
Staff training and development
Team-oriented
Great communication skills
Reliable and professional
Guest relations
Education and Training
Fremont HighSunnyvale, CA, Expected in 05/2018 ā āHigh School Diploma: - GPA:
California State University - East BayHayward, CA, Expected in 05/2024 ā āBachelor of Science:Business - GPA:
Experience
Planet Fitness - Shift Lead Clemmons, NC, 11/2020 - Current
Promoted to Full-time after 3 months
Coached and trained employees on SOP and sales tactics to reach daily sales goals and promote superior guest experiences.
Created daily work schedules and assignments to boost efficiency and enhance operations.
Resolved customer complaints and reported issues to senior manager.
Evaluated, and performed equipment maintenance to support Acai & freeze sales goals.
Placed merchandise orders, conducted inventory, and resolved discrepancies to keep system accurate and current.
Assisted Store Manager with operations game plan and company initiatives implementation.
Crucial employee in RE-opening of the cafe (Jul '20 - COVID)
Planned & Implemented Takeout procedures to better suit COVID 19 protocol. Adjusting accordingly for outdoor/indoor dining
Completed Barista Accreditation
Key Holder/Opener
Line Cook - prepared varies soups, salads, sandwiches, and scrambles
Documented sales, paper goods, and special incidents to keep management informed of daily activities.
Coordinated daily shift changes with Team Captain to facilitate tasks and handle special needs or requests.
Prepared numerous varieties of hot and iced drinks with high accuracy and consistent strong customer satisfaction.
Martin Resortsqqhrm - Server/Shift Lead Avila Beach, CA, 07/2019 - 03/2020
Crucial employee in opening of the cafe (Jul '19 & Jul '20 - COVID)
Went through extensive training prior to opening of cafe, having to train new employees on training helped me better understand the operations of the cafe
Monitored cafe for seating availability, safety and wellbeing of guests.
Completed opening and closing duties to facilitate business operations.
Promoted to Shift Lead after 1 month
Brought along great referrals to better suit the needs of the restaurant
Bill's Cafe - Server City, STATE, 05/2017 - 09/2019
Quickly and courteously resolved all guest problems and complaints.
Provided highest quality customer service standards by anticipating customer needs.
Demonstrated excellent knowledge of wait time processes and time management during peak periods.
Maintained thorough knowledge of menu to describe dining options.
Trained and acclimated new servers to restaurant's culture and operations.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Collaborated with host, bus person and cook to promptly serve food and beverages to guests.
Moved up from Host -> Busser -> Server -> Bartender to receive a proper understanding of the industry.
Paul Martin's American Grill - Server City, STATE, 08/2016 - 08/2018
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
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