Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Ambitious and results driven Shift Leader, offering 5 years of hospitality experience. Well taught in crucial aspects of running an establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed P & L goals.

Skills
  • Sales Professional
  • Leadership and team building
  • Sales planning and implementation
  • Recruiting
  • Staff training and development
  • Team-oriented
  • Great communication skills
  • Reliable and professional
  • Guest relations
Education and Training
Fremont High Sunnyvale, CA, Expected in 05/2018 High School Diploma : - GPA :
California State University - East Bay Hayward, CA, Expected in 05/2024 Bachelor of Science : Business - GPA :
Experience
Planet Fitness - Shift Lead
Clemmons, NC, 11/2020 - Current
  • Promoted to Full-time after 3 months
  • Coached and trained employees on SOP and sales tactics to reach daily sales goals and promote superior guest experiences.
  • Created daily work schedules and assignments to boost efficiency and enhance operations.
  • Resolved customer complaints and reported issues to senior manager.
  • Evaluated, and performed equipment maintenance to support Acai & freeze sales goals.
  • Placed merchandise orders, conducted inventory, and resolved discrepancies to keep system accurate and current.
  • Assisted Store Manager with operations game plan and company initiatives implementation.
Martin Resortsqqhrm - Café Service Professional/Line Cook
Paso Robles, CA, 07/2020 - 03/2021
  • Crucial employee in RE-opening of the cafe (Jul '20 - COVID)
  • Planned & Implemented Takeout procedures to better suit COVID 19 protocol. Adjusting accordingly for outdoor/indoor dining
  • Completed Barista Accreditation
  • Key Holder/Opener
  • Line Cook - prepared varies soups, salads, sandwiches, and scrambles
  • Documented sales, paper goods, and special incidents to keep management informed of daily activities.
  • Coordinated daily shift changes with Team Captain to facilitate tasks and handle special needs or requests.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistent strong customer satisfaction.
Martin Resortsqqhrm - Server/Shift Lead
Avila Beach, CA, 07/2019 - 03/2020
  • Crucial employee in opening of the cafe (Jul '19 & Jul '20 - COVID)
  • Went through extensive training prior to opening of cafe, having to train new employees on training helped me better understand the operations of the cafe
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Completed opening and closing duties to facilitate business operations.
  • Promoted to Shift Lead after 1 month
  • Brought along great referrals to better suit the needs of the restaurant
Bill's Cafe - Server
City, STATE, 05/2017 - 09/2019
  • Quickly and courteously resolved all guest problems and complaints.
  • Provided highest quality customer service standards by anticipating customer needs.
  • Demonstrated excellent knowledge of wait time processes and time management during peak periods.
  • Maintained thorough knowledge of menu to describe dining options.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Collaborated with host, bus person and cook to promptly serve food and beverages to guests.
  • Moved up from Host -> Busser -> Server -> Bartender to receive a proper understanding of the industry.
Paul Martin's American Grill - Server
City, STATE, 08/2016 - 08/2018
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Activities and Honors
  • Member, Beta Gamma Nu Multi Cultural Fraternity

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Resume Overview

School Attended

  • Fremont High
  • California State University - East Bay

Job Titles Held:

  • Shift Lead
  • Café Service Professional/Line Cook
  • Server/Shift Lead
  • Server
  • Server

Degrees

  • High School Diploma
  • Bachelor of Science

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