shift lead resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Shift Lead, 01/2010 - 01/2020
Shakey's Pizza Inglewood, CA,
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Established solid working relationships with peers, [Job title]s and [Job title]s through effective communication, [Skill] and [Skill] skills.
  • Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Mentored team members on techniques necessary to complete job tasks.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with [Type] guidelines to keep products within tight tolerances.
  • Answered phones, took orders on POS, handled money, served dine-ins, prepared and cooked orders.
Server/bartendar, 01/1996 - 06/2004
Marsden Holding Llc Burlington, WI,
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Served average patrons daily at restaurant with consistent recommendations for exceptional service.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Prepared salads and appetizers to back up kitchen staff.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Prepared and served drinks per shift in high-volume environment.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Engaged in small talk with patrons per day to build rapport and earn repeat business.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Filled ice bins throughout shift and cleaned them weekly.
  • Bus/host and help in kitchen as necessary.
Veterinary Assistant, 12/2000 - 06/2002
North Branch Veterinary Hospital City, STATE,
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Cleaned up after animal accidents or incidents.
  • Washed animals' food and water bowls.
  • Fed and refreshed water for animals staying in kennels on regular eating schedules.
  • Replaced soft fabric items such as blankets by running washing machine to provide fresh laundry.
  • Picked up dog waste using bags to dispose of properly.
  • Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
  • Restocked animal care supplies such as cotton swabs.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Administered medications to animals with meals or treats.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Walked dogs per day for amount of time suitable for size and age.
  • Walked animals outside for potty breaks per shift to avoid accidents in play areas and on bedding.
  • Scooped and replaced cat litter and swept stray pieces of litter.
  • Sanitized floors and other surfaces to provide sterile environment.
  • Assisted veterinarian/technicians as needed.
Education and Training
High School Diploma: , Expected in 06/2002
North Branch High School - North Branch,
Status -

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Resume Overview

School Attended

  • North Branch High School

Job Titles Held:

  • Shift Lead
  • Server/bartendar
  • Veterinary Assistant


  • High School Diploma

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