LiveCareer-Resume

shift lead resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Skills
  • Operations Monitoring
  • Loss Prevention
  • Guest Service
  • Regulatory Compliance
  • Assigning Work
  • Team Collaboration and Leadership
  • Employee Attendance Monitoring
  • Role Modeling
  • Training Assistance
  • Policy and Procedure Enforcement
  • Conflict Resolution
  • Flexible Schedule
  • Positive Attitude
  • Staff Supervision
  • Verbal and Written Communication
  • Large Bill Drops
  • Problem-Solving
  • Inventory Counts
  • Experience in Leadership
  • Sales Reporting
  • Cash Sales Counts
  • Team Supervision
  • Operations Support
  • POS System Operation
  • Issue Resolution
  • Project Management
  • Employee Coaching and Motivation
  • Staff Training
  • Work Planning and Prioritization
  • Team Building
  • Project Planning
  • Documentation and Reporting
  • Goal Setting
  • Calm Under Pressure
  • Customer Service
  • Good Judgment
  • Shift Scheduling
  • Decision Making
Experience
Shift Lead, 04/2019 to Current
Synagro Technologies Inc.Sunnyvale, CA,
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Resolved customer complaints and reported issues to senior management.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Upheld company standards and compliance requirements for operations.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Improved daily operational plans, developed production schedules and optimized task flow.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Participated in physical inventory counts to keep information accurate and current.
  • Performed scheduled inventory counts and supply audits.
  • Entered information into system to update status reports.
  • Performed inventory cycle counting and identified discrepancies.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
  • Inspected incoming materials for damage.
  • Identified unproductive inventory for disposition, optimizing stock productivity.
  • Monitored database system to prepare and deliver customer orders on time.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Handled large volume of cash with high accuracy and security each day.
  • Greeted customers and promoted various cannabis products.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
Budtender, 01/2018 to 01/2019
CuraleafOklahoma City, OK,
  • Educated customers on effects, medical benefits and overall experience of using cannabis products.
  • Created positive and healthy customer interactions to align with company core values.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Managed supply restocking, display arrangements and general housekeeping.
  • Drove repeat business through local grass roots networking and loyalty program.
  • Greeted customers and promoted various cannabis products.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Bagged or packaged purchases and wrapped gifts.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Manager, 07/2016 to 10/2018
Arizona State UniversityTempe, AZ,
  • Monitored staff performance and addressed issues.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Educated customers on effects, medical benefits and overall experience of using cannabis products.
  • Verified proper customer identification, medical information and paperwork.
  • Managed supply restocking, display arrangements and general housekeeping.
  • Greeted customers and promoted various cannabis products.
  • Oversaw sale of merchandise such as flowers, concentrates and edibles.
  • Weighed and prepared products in order to accurately package and label items for sale.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Porter, 01/2016 to 06/2016
Greenwood Star LlcRuston, LA,
  • Performed basic maintenance and cleaning.
  • Cleaned various work areas by mopping, vacuuming and polishing mirrors.
  • Maintained clean and tidy appearance in reception, waiting areas and hallways.
  • Walked property and grounds, picking up trash and debris to maintain curb appeal.
  • Sanitized frequented areas and equipment using approved supplies.
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
  • Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
  • Removed leaves and debris from driveway, sidewalks and other areas as directed by management.
  • Drove vehicles to different areas of dealership to meet display standards.
  • Secured buildings by locking rooms and main entrance doors and setting alarms.
Budtender, 01/2015 to 06/2016
CuraleafPembroke Park, FL,
  • Educated customers on effects, medical benefits and overall experience of using cannabis products.
  • Verified proper customer identification, medical information and paperwork.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Advised customers regarding safety measures necessary for cannabis consumption.
  • Weighed and prepared products in order to accurately package and label items for sale.
  • Managed supply restocking, display arrangements and general housekeeping.
  • Greeted customers and promoted various cannabis products.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Described merchandise and explained use, operation and care.
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.
Budtender, 01/2013 to 12/2014
CuraleafPensacola, FL,
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • handled money transactions and upsold for greater sales.
  • Verified proper customer identification, medical information and paperwork.
  • Educated customers on effects, medical benefits and overall experience of using cannabis products.
  • Created positive and healthy customer interactions to align with company core values.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Advised customers regarding safety measures necessary for cannabis consumption.
  • Weighed and prepared products in order to accurately package and label items for sale.
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.
  • Drove repeat business through local grass roots networking and loyalty program.
Sandwich Artist, 01/2012 to 12/2013
Gpm InvestmentsRichmond, IN,
  • Kept customer and food preparation areas clean and well-organized.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Answered guest questions, delivering most accurate and updated information available.
  • Restocked kitchen supplies by rotating food according to dates.
  • Informed customers of regular deals or monthly specials to upsell orders.
Education and Training
High School Diploma: , Expected in 12/2010 to Crawford High School - San Diego, CA
GPA:
: , Expected in to San Diego Mesa College - San Diego, CA
GPA:
Languages
English:
Full Professional
Negotiated:
Spanish:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • Crawford High School
  • San Diego Mesa College

Job Titles Held:

  • Shift Lead
  • Budtender
  • Manager
  • Porter
  • Budtender
  • Budtender
  • Sandwich Artist

Degrees

  • High School Diploma
  • Some College (No Degree)

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