shift lead resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Detail-oriented Shift Supervisor with 15 years of experience supporting effective and efficient shift operations for large-scale organizations. Collaborative leader, creative with conflict resolutions. Coordinated and efficient facilitator of employee schedules with overlapping availability and flexible, contrasting variables.

  • Reverse Logistics
  • Customer Service
  • Communication
  • Customer Feedback
  • Problem solving
  • Leadership
  • Loss Prevention Strategies
  • Employee Coaching and Motivation
  • Money Transfers
  • POS Inventory System Operation
  • Rewards Programs
  • Corrective Actions
  • Safe Work Practices
Work History
Shift Lead, 04/2008 - Current
Church & Dwight Co Inc Waukesha, WI,
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Regulated pricing, inventory count and supply during shift hours.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed overstocking, restocking and inventory control procedures during weekly shift.
General Merchandiser, 11/2007 - 05/2008
The Management Group Portland, OR,
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Executed revised sales plans and reset zones to incorporate new merchandise.
  • Rotated stock correctly to minimize spoilage and waste.
  • Kept work areas neat, clean and free from debris.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Stocked shelves to match planogram images and instructions.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Completed regular cycle counts and inventory audits.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Maintained inventory and ordered new supplies to meet expected needs.
Property Manager, 04/1997 - 02/2007
California Residential Management Services City, STATE,
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
  • Decreased operating costs 25% by implementing cost control procedures.
High School Diploma: , Expected in 06/2010
Anaheim Adult Education School - Anaheim, CA
Status -
  • General Education.
Certificate: Forensic Science, Expected in 09/2006
John F. Kennedy High School - La Palma, CA
Status -
  • Professional development completed in Forensic science.
5.000 Units Earned 20.000 Grade Points: Mathematics Education, Expected in 09/2004
San Diego Mesa College - San Diego, CA
Status -
Certificate: Real Estate, Expected in 06/1999
Fullerton College - Fullerton, CA
Status -
  • Professional development completed in Commercial/Residential
License: Cosmetology, Expected in 06/1993
Richards Beauty College - San Bernardino, CA,
Status -
  • Professional development completed in Cosmetology.

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Resume Overview

School Attended

  • Anaheim Adult Education School
  • John F. Kennedy High School
  • San Diego Mesa College
  • Fullerton College
  • Richards Beauty College

Job Titles Held:

  • Shift Lead
  • General Merchandiser
  • Property Manager


  • High School Diploma
  • Certificate
  • 5.000 Units Earned 20.000 Grade Points
  • Certificate
  • License

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