Shift Lead resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Handle team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and intuitive ability to engage customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

  • Promoted to Bar Manager.
  • Promoted to Shift Lead.
  • Daily workflows
  • Teamwork
  • Adaptability
  • Cocktail Service
  • TIPS Certified
  • Hospitality and Guest Service
  • Teamwork and Professionalism
  • Opening and Closing Procedures
  • Organized and Detail Oriented
  • Fast Learner
Work History
01/2021 to 07/2021
Shift Lead Instacart Huntington Mills, PA,
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Worked flexible hours; night, weekend, and holiday shifts.
01/2021 to 07/2021
Bartender Watermark Retirement Communities Forestville, MD,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
05/2012 to 03/2020
Server Sugarbush Resort Salt Lake City, UT,
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
05/2012 to 03/2020
Projectionist Harvard University Southborough, MA,
  • Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
  • Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
  • Inspected and prepared video tapes, discs and packages for screenings and maintained film print and soundtrack in best possible condition to optimize viewing.
  • Installed and connected auxiliary equipment, including microphones, amplifiers, disc playback machines, and lights, to enhance projections.
  • Set up and adjusted picture projectors and screens to achieve proper size, illumination and focus of images.
  • Inspected movie films prior to film showings to verify completeness and condition.
  • Performed minor repairs, including bulb changes and projector maintenance , and notified maintenance personnel of need for major repairs to keep equipment operating at peak levels.
  • Monitored operations to assess adherence to standards for sound and image projection quality.
05/2012 to 03/2020
Movie Theater Employee Marcus Corporation Williamsburg, VA,
  • Sold admission, processed payments and issued tickets.
  • Directed ticket holders to seats and facility locations.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used coordination and planning skills to achieve results according to schedule.
Expected in 05/2012
High School Diploma:
Southeast High School - Wichita, KS
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • Southeast High School

Job Titles Held:

  • Shift Lead
  • Bartender
  • Server
  • Projectionist
  • Movie Theater Employee


  • High School Diploma

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