LiveCareer-Resume

shift lead resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Skills
  • Operations Monitoring
  • Loss Prevention
  • Regulatory Compliance
  • Guest Service
  • Flexible Schedule
  • Verbal and Written Communication
  • Issue Resolution
  • Experience in Leadership
Education and Training
Aliso Niguel High School Aliso Viejo, CA Expected in 06/2019 High School Diploma : - GPA :
Saddleback College Mission Viejo, CA Expected in Associate of Arts : - GPA :
Experience
Wingstop Inc. - Shift Lead
Mesquite, TX, 08/2022 - 05/2023
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Resolved customer complaints and reported issues to senior management.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Upheld company standards and compliance requirements for operations.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
Blain Supply, Inc. - Cashier
Freeport, IL, 11/2021 - 08/2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Used suggestive selling techniques to promote add-on sales.
Paradies Lagardère Travel Retail - Retail Sales Associate
Pensacola, FL, 03/2021 - 10/2021
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Created price tags and merchandise signs for new items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Paradies Lagardère Travel Retail - Retail Sales Associate
Portland, ME, 11/2020 - 03/2021
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Created price tags and merchandise signs for new items.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Blain Supply, Inc. - Cashier
Moline, IL, 07/2020 - 11/2020
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
Languages
English :
Native/ Bilingual
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Aliso Niguel High School
  • Saddleback College

Job Titles Held:

  • Shift Lead
  • Cashier
  • Retail Sales Associate
  • Retail Sales Associate
  • Cashier

Degrees

  • High School Diploma
  • Associate of Arts

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