Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
Driven Shift Leader skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.
Reliable Department Manager with over five years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
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Promoted to Shift Leader after six months in the Photo Lab Manager position.
Developed and implemented new loss prevention methods which resulted in a 14% reduction in shrinkage rates.
Fulfilled all supervisory duties on several occasions when Store Manager was on vacation.
Recipient of the "Employee of the Month" Award several times.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Opened a new store location and assisted in recruiting and training new staff.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Fulfilled customer shipping needs using UPS, FedEx and USPS methods.
Trained new managers on store procedures and policies.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the store manager, community leader and district manager to formulate and build the store brand.
Managed team of seven professionals.
Reduced and controlled expenses by managing the ordering of supplies.
Developed department's first incentive performance plan which motivated staff and resulted in a 31% increase in sales.
Served as mentor to junior team members.
Defined strategy and business plan for the photo lab.
Initiated program that standardized employee training and led to increase in customer satisfaction by 79%.
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.
Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
Verified patient data and billing information.
Verified accuracy and completeness of information on prescription and refill requests.
Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
Strictly maintained customer and patient confidentiality.
Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
Communicated with all customers and staff in a pleasant and professional manner.
Processed up to 200 prescriptions on high volume days with 100% accuracy.
Processed an average of 70 photo orders each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
3.2 GPA
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