Shift Lead Resume Example

Managed team of seven professionals.

Reduced and controlled expenses by managing the ordering of supplies.

Developed department's first incentive performance plan which motivated staff and resulted in a 31% increase in sales.

Served as mentor to junior team members.

Defined strategy and business plan for the photo lab.

Initiated program that standardized employee training and led to increase in customer satisfaction by 79%.

Entered new patient profiles and prescriptions into medication input software system.

Communicated directly with doctors' offices via telephone, fax and email.

Provided friendly customer service at prescription drop-off and pick-up counters.

Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.

Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.

Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.

Verified patient data and billing information.

Verified accuracy and completeness of information on prescription and refill requests.

Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.

Strictly maintained customer and patient confidentiality.

Retrieved, counted and measured drugs and capped and uncapped vials and bottles.

Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.

Communicated with all customers and staff in a pleasant and professional manner.

Processed up to 200 prescriptions on high volume days with 100% accuracy.

Processed an average of 70 photo orders each day in a timely manner.

Answered customers' questions and addressed problems and complaints in person and via phone.

Helped customers select products that best fit their personal needs.

Maintained visually appealing and effective displays for the entire store.

Educated customers on product and service offerings.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Completed floor replenishment to guarantee size availability and promote customer satisfaction.