Shift Lead Resume Example Planet Fitness Inc.

SHIFT LEAD

Professional Summary

Supportive Team Lead with 3 years of experience leading food and service production teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Work History

Planet Fitness Inc.. Bradenton , FLShift Lead | 05/2019 - Current

Responded to and resolved customer questions and concerns.
Trained and mentored new employees to maximize team performance.
Worked with team members to improve performance and implement training updates.
Maintained safe working environment by observing safety procedures, policies and regulations.
Helped store management meet standards of service and quality in daily operations.
Completed store opening and closing procedures, including setting up registers and checking products.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Kept employees operating productively and working on task to meet business and customer needs.
Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized.
Mentored junior team members on protocols and procedures of each station to maximize contributions.
Continuously checked cold products for quality assurance according to strict guidelines.
Kept work areas clean, organized and safe to promote efficiency and team safety.

Culvers Restaurant. Chanhassen , MNClosing Team Member | 11/2018 - 07/2019

Sorted product and provided expertise on non-conforming product requirements.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers with special services, account updates and promotional options.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Mod Pizza. City , STATEShift Lead (captain) | 01/2017 - 12/2018

Maintained well-stocked stations with supplies and spices for maximum productivity.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Organized work areas to foster efficiency and model exceptional kitchen etiquitte.
Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
Completed training to learn additional techniques for making new and seasonal items.
Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Used pizza cutter to slice pizzas according to size and customer specifications.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Cleaned food preparation areas, tools and equipment.
Fostered positive working environment through effective communication and time management, which was widely embraced by all kitchen personnel.
Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.
Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
Assisted guests, including offering personable greetings and taking orders.
Wiped down counters and food prep stations using bleach and clean cloths.
Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
Provided product information and menu item explanation in consideration of dietary restrictions.

Skills

Regulatory compliance
Loss prevention
Guest service
Operations monitoring
Quality control
Troubleshooting skills
Staff supervision

Sales techniques
ID verification
Customer service
Customer relations
Team management
Organization and cleaning

Education

Puget Sound High SchoolCity06/2012High School Diploma

Resume Overview

School Attended

Puget Sound High School

Job Titles Held:

Shift Lead
Closing Team Member
Shift Lead (captain)

Degrees

High School Diploma

Shift Lead Resume Example

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