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Shift Lead Resume Example

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M
SHIFT LEAD
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Operations monitoring
  • Regulatory compliance
  • Guest service
  • Loss prevention
  • Team building
  • First Aid/CPR
  • Customer service
  • Insurance billing
  • Planning and coordination
  • Communications
  • Team management
  • Problem resolution
  • Supervision
  • Relationship development
  • Organization
  • Project organization
  • Technical skills
  • Quality assurance
  • Equipment operation
  • Shipment preparation
Experience
Shift Lead
Saint Joseph, MOWalgreens/May 2019 to Current
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Documented receipts, employee hours and inventory movements.
  • Increased overall team efficiency and productivity.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
  • Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
  • Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
Pharmacy Technician
Saint Joseph, MOWalgreens/Nov 2018 to Current
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Merchandised related products to drive pharmacy department sales.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Placed orders for out of stock medications to ensure patients received their prescriptions on time.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Entered orders into the system and filled medication orders.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Processed prescription transfer requests from competitors.
  • Resolved third-party rejection claims.
  • Answered patient questions regarding medication.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Attendant
Saint Joseph, MOFun Run LLC/Mar 2016 to Dec 2017
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Maintained cleanliness, neatness and organization of all areas.
  • Completed day-to-day tasks by leveraging knowledge.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
Education and Training
High School DiplomaBenton High SchoolMay 2019Saint Joseph, MO
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Resume Overview

Companies Worked For:

  • Walgreens
  • Fun Run LLC

School Attended

  • Benton High School

Job Titles Held:

  • Shift Lead
  • Pharmacy Technician
  • Attendant

Degrees

  • High School Diploma

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