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Shift Lead Resume Example

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SHIFT LEAD
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Skills
  • Guest service
  • Issue resolution
  • Team supervision
  • Staff development
  • Client support
  • Experience in leadership
  • Ability to analyze reports
  • Improvement plan knowledge
  • Teambuilding
  • Decision-making
  • Flexible
  • Friendly, positive attitude
Experience
Shift Lead
Price , UTTaco bell/Apr 2019 to Current
  • Resolved customer complaints and reported issues to senior management.
  • Managed and mentored 20 staff members.
  • Completedopening and closing duties to facilitate business operations.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Documented receipts, employee hours and inventory movements.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Assisted with performance reviews to identify areas of improvement.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Delegated tasks to employees and monitored activities and task completion.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Assistant Manager
Castle Dale, UTFamily Dollar Stores Inc./Aug 2018 to Feb 2019
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Trained team of 5 to deliver outstanding customer service, boosting customer satisfaction ratings 65%.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Developed and implemented performance improvement programs, resulting in 85% increase in efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed inventory audits to identify losses and project demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Planned and prepared workflow schedules, delegating tasks for 5-member team.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Assisted manager
  • In evaluating employee performance and cultivating improvement initiatives.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Supported sales management initiatives to optimize business development.
Store Manager
Kingman, AZD and G liquadation/Apr 2016 to Oct 2017
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Collaborated with management to recruit and develop personnel and cultivate top performance.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Worked closely with the owner to formulate and build store brand and strategy.
  • Achieved sales quota of $1000 by incorporating social media and brand marketing.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Boosted sales by 100% by cultivating customer rapport and delivering superior customer service.
  • Oversaw POS operations and cash management to reduce errors.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Translated marketing information into strategic plans for establishment.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Assisted negotiation with vendors and suppliers to reduce cost by 25%.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 2 associates.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Increased profits 60% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Implemented succession planning by training and developing 1 associate into leadership positions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
  • Oversaw all store operations while generating $2000 in monthly sales.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Restocked inventory upon shipment arrival and checked merchandise into apple system to maintain accurate records.
  • Interviewed, hired, supervised and trained 2 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Handled proof-of-concept requirements to meet strategic objectives.
  • Reduced process lags by effectively managing 2 employees for productivity, efficiency and improvement.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Diminished total loss by 40% by implementing effective operational improvements.
Education and Training
High School DiplomaKingman High SchoolMay 2013Kingman, AZ
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Resume Overview

Companies Worked For:

  • Taco bell
  • Family Dollar Stores Inc.
  • D and G liquadation

School Attended

  • Kingman High School

Job Titles Held:

  • Shift Lead
  • Assistant Manager
  • Store Manager

Degrees

  • High School Diploma

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