Shift Lead Resume Example Arby's, Llc

SHIFT LEAD

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Skills

Guest service
Issue resolution
Team supervision
Staff development
Client support
Experience in leadership

Ability to analyze reports
Improvement plan knowledge
Teambuilding
Decision-making
Flexible
Friendly, positive attitude

Experience

Shift Lead
Ogden , UTArby's, Llc/Apr 2019 to Current

Resolved customer complaints and reported issues to senior management.
Managed and mentored 20 staff members.
Completed opening and closing duties to facilitate business operations.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Managed schedules, accepted time off requests and found coverage for shifts.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Inspected incoming supplies to conform with materials specifications and quality standards.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Maintained visually appealing and effective displays through use of lighting and signage.
Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Documented receipts, employee hours and inventory movements.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Assisted with performance reviews to identify areas of improvement.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Delegated tasks to employees and monitored activities and task completion.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Created and improved daily operational plans including production schedules and optimizing task flows.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.

Assistant Manager
Lakeland , FLW.S. Badcock Corporation/Aug 2018 to Feb 2019

Directed and led employees, supervising activities to drive productivity and efficiency.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Organized schedules, workflows and shift coverage to meet expected business demands.
Enforced company policies and procedures to strengthen operational standards across departments.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Trained team of 5 to deliver outstanding customer service, boosting customer satisfaction ratings 65%.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Developed and implemented performance improvement programs, resulting in 85% increase in efficiency.
Delegated daily tasks to team members to optimize group productivity.
Completed inventory audits to identify losses and project demand.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Planned and prepared workflow schedules, delegating tasks for 5-member team.
Oversaw team development according to industry service standards to further customer loyalty.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Assisted manager
In evaluating employee performance and cultivating improvement initiatives.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enhanced sales by implementing merchandising and promotional improvements.
Supported sales management initiatives to optimize business development.

Store Manager
Auburn , MESchnitzer Steel Industries, Inc./Apr 2016 to Oct 2017

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Collaborated with management to recruit and develop personnel and cultivate top performance.
Coached and empowered employees by creating and sharing motivational vision plans.
Contributed to merchandising ideas at team sales meetings to increase sales.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Worked closely with the owner to formulate and build store brand and strategy.
Achieved sales quota of $1000 by incorporating social media and brand marketing.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Boosted sales by 100% by cultivating customer rapport and delivering superior customer service.
Oversaw POS operations and cash management to reduce errors.
Rotated inventory from oldest to newest to maintain fresh stock.
Translated marketing information into strategic plans for establishment.
Resolved customer problems by investigating issues, answering questions and building rapport.
Reorganized sales floor to optimize customer flow and improve product visibility.
Assisted negotiation with vendors and suppliers to reduce cost by 25%.
Hired, trained, evaluated performance and enforced disciplinary actions for 2 associates.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Fostered healthy team environments to promote collaboration and boost productivity.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Strengthened work flow productivity by hiring, managing and developing top talent.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Increased profits 60% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Implemented succession planning by training and developing 1 associate into leadership positions.
Assessed, optimized and elevated operations to target current and expected demands.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Leveraged ERP software to coordinate and enhance inventory delivery.
Oversaw company merger to drive seamless transition and integration of operations.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
Oversaw all store operations while generating $2000 in monthly sales.
Trained employees on store security, monetary procedures and customer service expectations.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Corrected operational discrepancies by developing and executing process improvements.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Restocked inventory upon shipment arrival and checked merchandise into apple system to maintain accurate records.
Interviewed, hired, supervised and trained 2 employees and instituted mentoring program to develop skills, leadership and employee excellence.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Handled proof-of-concept requirements to meet strategic objectives.
Reduced process lags by effectively managing 2 employees for productivity, efficiency and improvement.
Managed inventory tracking and physical inventory counts to minimize loss.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Maintained current accounts and deposited funds to keep on-site cash low.
Diminished total loss by 40% by implementing effective operational improvements.

Education and Training

High School DiplomaKingman High SchoolMay 2013City, State

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Shift Lead Resume Example

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