LiveCareer-Resume
LiveCareer

shift lead resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Being a business administration major, I am a motivated team member who is eager to contribute to business success. As a hardworking Shift Leader who is also gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail, and achievement of goals. Seasoned Retail employee, ready for any team or business need with strong business knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator, and decisive manager with 3 years of retail and customer service experience. Dedicated to enabling team members to exceed business targets.

Accomplishments
  • Most donations collected for Toys for Tots by St. Jude in December 2020 at Five Below
  • Two customer reviews for "Outstanding customer service " in November and December 2020 at Five Below
  • Participant at Leadership Summit at University of Maryland Eastern Shore
  • Captain of the Bladensburg High School Basketball Team 2019
  • Usher in Charge at Greater Mount Calvary Holy Church 2016-2019
Skills
  • Daily workflows
  • Safety processes and procedures
  • Operations monitoring
  • Guest service
  • Strong verbal and written communication
  • Cash Handling
  • Teamwork
  • Complaint resolution
  • Leadership
  • Multitasking abilities
  • Training
  • Knowledgeable in Microsoft Word and Powerpoint
  • Quick Learner
  • Data Entry
Work History
Shift Lead, 09/2019 to Current
 Papa John's – Hilton Head Island, SC,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Kept employees operating productively and working on tasks to meet business and customer needs.
  • Completed store opening and closing procedures, including setting up registers, making sure store funds are even, and checking products while doing recovery.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations, and completing COVID 19 cleaning protocols on consistent basis.
  • Monitored employee actions for effective safety, sanitation, and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Tracked daily production, inventory, donations, and sales for planning and strategic decision making.
  • Completed logs and reports to document detailed information, including information on production, damaged items, and departmental popular item requests.
Seasonal Worker (Cashier), 08/2020 to 01/2021
 Shake Shack – Palm Beach Gardens, FL,
  • Recommending and influenced people to buy certain products.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Managed team of 3 employees every closing shift, overseeing , training, and professional growth of employees
Cashier/Customer Service Associate, 05/2019 to 08/2020
 Giant Food – City, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes, kept work area cleaned, organized, and sanitized.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance; western Union, lottery, etc.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments, and issue receipts.
Restaurant Team Member, 06/2018 to 03/2019
 Noodles And Company – City, STATE,
  • Stocked condiments, toppings, and other food items before it got low to avoid dashing to the kitchen during peak times.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Monitored freshness and condition of prepared foods.
  • Cleaned dishes with detergent and rinsing and sanitizing chemicals in a 3-compartment sink.
  • Maintained a professional tone of voice and words always, including during peak rush hours.
  • Swept and mopped floors.
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
Education
MBA: Business Administration, Expected in 05/2023 to Towson University - Baltimore, MD
 GPA:

I am currently a full time enrolled undergraduate Junior with a 3.4 GPA.

  • Former Member of campus organization Women of Distinction at University of Maryland Eastern Shore.
High School Diploma: , Expected in 05/2019 to Bladensburg High School - Bladensburg, MD,
GPA:
  • Graduated in Top 10% of Class
  • Cumulative GPA : 3.6
: , Expected in to Howard University Upward Bound Program - Washington D.C.,
GPA:

Program Scholar with awards in subjects such as Algebra, Biology, and Literature.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Towson University
  • Bladensburg High School
  • Howard University Upward Bound Program

Job Titles Held:

  • Shift Lead
  • Seasonal Worker (Cashier)
  • Cashier/Customer Service Associate
  • Restaurant Team Member

Degrees

  • MBA
  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Similar Resume

Shift Lead Resume

shift lead

Planet Fitness

Little Falls, New Jersey

Shift Lead Resume

shift lead

Nothing Bundt Cakes

manor, texas

Shift Lead Resume

shift lead

Avertium

Cincinnati, Ohio

View All
*As seen in:As seen in: