shift lead resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Focused individual that proudly offers background in evaluating tasks to promote continuous improvement. Courteous and cordial with strong desire to coach and train employees to reach maximum potential. Offers team holistic view of workplace and helps negotiate conflicting priorities within and between teams. Industrious personality who is fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Skills
Operations Monitoring
Regulatory Compliance
Loss Prevention
Guest Service
Policy and Procedure Enforcement
Assigning Work
Employee Attendance Monitoring
Interpersonal Relations
Team Collaboration and Leadership
Positive Attitude
Staff Supervision
Customer Service Management
Problem-Solving
Flexible Schedule
Cash Sales Counts
Quality Inspections
POS System Operation
Large Bill Drops
Team Supervision
Experience in Leadership
Program Evaluation
Experience
Shift Lead, 07/2019 to 07/2022 Israel Chemicals Ltd – Ludwigshafen, DE,
Delegated tasks to employees and monitored activities and task completion.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Upheld company standards and compliance requirements for operations.
Coached and trained employees and managed daily work assignments to enhance operations.
Documented receipts, employee hours and inventory movement.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Improved daily operational plans, developed production schedules and optimized task flow.
Managed schedules, accepted time off requests and maintained coverage for shifts.
Held performance reviews to identify and correct areas needing improvement.
Taught staff upselling techniques to meet revenue targets.
Reinforced rules to promote superior employee performance.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Supervised and led employees to maintain productivity and customer service levels.
Assisted general manager with operations game plan and company initiatives implementation.
Educated customers about offerings, promotions and pricing to boost sales.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Checked orders for quality and completeness.
Coached team members to increase productivity and reduce workplace accidents.
Guided staff on implementing promotions and marketing programs.
Planned and managed resources to consistently meet production, quality and cost goals.
Mod Team Associate, 07/2015 to 07/2019 Rural King – Vandalia, IL,
Placed prices and descriptive signage to enhance displays and promote items.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Established and maintained proper high-traffic displays, resulting in increased sales.
Supervised up to 6 employees on merchandising team.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Support Manager, 03/2013 to 07/2015 Fh Furr – Woodbridge, VA,
Performed periodical review with team members and delivered relevant and constructive feedback.
Stocked shelves with items brought forward from processed overstock.
Communicated complex technical information in user-friendly ways to both technical and non-technical customers.
Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
Assessed and increased quality of service by monitoring employee and customer interactions.
Improved team performance by devising successful training methods and programs.
Applied account feedback to identify service deficiencies and develop solutions.
Consulted with customers to gather and define requirements.
Maximized coverage during key hours by preparing effective schedules.
Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
Inventory Specialist, 09/2012 to 03/2013 Walmart – City, STATE,
Performed scheduled inventory counts and supply audits.
Coordinated inventory, stocking and ordering.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Developed relationships with suppliers to obtain competitive prices.
Utilized advanced packaging solutions to prevent damage to client property.
Ran routine audits to analyze and highlight critical issues and opportunities to improve stock accuracy.
Complied with policies and proper procedures to meet occupational safety and health standards.
Inspected incoming materials for damage.
Streamlined operations, supervising inventory cycle counting processes and providing accounting and reporting oversight.
Education and Training
High School Diploma: , Expected in 05/2012 to Pell City High School - Pell City, AL GPA:
: Psychology, Expected in to Jacksonville State University - Jacksonville, AL GPA:
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