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Professional Summary
Multi-tasking Shift Leader well-known for successfully executing new initiatives dedicated to creating workplace culture consistent with organization's mission and values. Offers Customer Service expertise combined with quality-focused mindset. Reliable Shift Leader with 10+ years in Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Skills
Grading Knowledge
Employee Coaching and Motivation
Managing Operations and Efficiency
Corrective Actions
Customer Loyalty
Operation Monitoring
POS Transactions
Safe Work Practices
Technical Proficiency
Administration and Reporting
Food Safety and Sanitation
Shift Work
Scheduling and Coordinating
Equipment Preparation
Portion Sizes
Team Meetings
Customer Feedback
Disciplinary Action
Employee Performance Reviews
Guest Satisfaction
Station Preparation
Dropping Safe Cash
Effective Listening and Communication
Food Allergies
Restaurant Operation
POS Inventory System Operation
Quality Inspection and Control
Team Contribution
Resolving Disputes
End Cap Placement
Customer Care
Work History
10/2020 to CurrentShift LeadIsrael Chemicals Ltd | Ludwigshafen, DE,
Completed store opening and closing procedures and balanced tills.
Trained and mentored new employees to maximize team performance.
Responded to and resolved customer questions and concerns.
Kept employees operating productively and working on task to meet business and customer needs.
Helped store management meet standards of service and quality in daily operations.
Maintained safe working environment by observing safety procedures, policies and regulations.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
11/2012 to 08/2020Assistant ManagerShakey's Pizza | Norwalk, CA,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Achieved recognition for contribution to store success by optimizing sales.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Reduced financial discrepancies by monitoring credit card sales and deposits.
11/2011 to 11/2012Cook/Food Prep CookBob Evans | City, STATE,
Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
Served attractive, appetizing meals and deployed proven tasting techniques to confirm quality, taste and palatability prior to service.
Set up numerous line stations with proper tools and products, quality-checked foods and maintained line equipment.
Prepared multiple different meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers according to restaurant recipes and customer requests.
Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.
Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Cooked multiple take-out orders per shift and securely packaged and labeled each order.
Education
Expected in 05/2004High School Diploma | Oceana High, Rothbury, MI, GPA:
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