Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Service-driven professional with [Number]-year background in [Industry] sector. Personable and reliable desiring opportunity to use [Skill] and [Skill] in busy environment. Diligent [Job Title] with over [Number] years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Skills
  • People skills
  • Operations monitoring
  • Guest service
  • Regulatory compliance
  • Loss prevention
  • Issue resolution
Education and Training
Quaker Valley High School Leetsdale, PA Expected in 06/1980 High School Diploma : - GPA :
Experience
Spin - Shift Lead
Charlotte, NC, 02-09-2 - 01/2022
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Managed and mentored 10 staff members.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Wegmans Food Markets, Inc. - Pharmacy Technician
Germantown, MD, 02/2011 - 09/2016
  • Communicated with insurance companies for billing purposes.
  • Restocked shelves and prepared expired drugs for return.
  • Prepared medication labels with item name and quantity.
  • Answered customer questions about prescribed and OTC medications.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Supported pharmacist in preparing daily prescriptions.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Handled over 150 customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
  • Smoothly resolved coverage and refills pharmacy customer issues to achieve patrons' satisfaction.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Answered 10 telephone calls in average 3 minutes and assisted customers by directing calls to appropriate personnel.
  • Processed medical insurance claims to calculate copayments.
  • Operated capsule counting machine to distribute pre-determined number of capsules into smaller containers.
  • Calculated anticipated drug usage for prescribed period.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Used 8-point check system to verify labeled prescriptions.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Established and updated patient profiles, medications and insurance details.
  • Compiled customer demographic, allergy and medical history background.
  • Received, reviewed, dispensed and labeled over 200 prescriptions daily.
  • Verified and filled medications for up to 75 patients per day, maintaining 100% accuracy.
Hopewell Realty - Administrative Clerk/Office Assistant
City, STATE, 09/1999 - 06/2011
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in supply closet to prevent shortages.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Updated and maintained rental agreement files and documents.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Answered telephones to assist customers and resolve issues.
  • Collected payment by processing credit card transactions.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Updated tenant and unit information to keep current in housing database.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Prepared and submitted reports to supervisor.

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Resume Overview

School Attended

  • Quaker Valley High School

Job Titles Held:

  • Shift Lead
  • Pharmacy Technician
  • Administrative Clerk/Office Assistant

Degrees

  • High School Diploma

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