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Shift Lead Resume Example

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SHIFT LEAD
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Motivated subway employee enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Experience
01/2020 - CurrentSubway - Shift LeadColton, California
  • Resolved customer complaints and reported issues to senior management.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Supervised successful team of 4 employees by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
03/2018 - 10/2018chino hills urgent care - Medical AssistantChino Hills, California
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Recorded vital signs and medical history for 8 patients each within a fifteen minutes.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Administered rapid tests such as venipuncture and hemoglobin to help clinical staff assess conditions.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and disinfected chairs and equipment according to facility policy.
  • Troubleshot malfunctioning equipment and test systems.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Sterilized medical instruments as needed.
01/2017 - 07/2017GoPlus/Costway - Customer Service RepresentativeOntario, CA
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions todetermine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Skills
  • Operations monitoring
  • Guest service
  • Regulatory compliance
  • Health assessments
  • Quality assurance
  • Process monitoring
  • Shipment preparation
  • Planning and coordination
  • Administrative support
  • Customer service
  • Communications
  • Inventory management
  • Relationship development
  • First Aid/CPR
  • Team building
  • Organization
  • Supervision
  • Insurance billing
  • Problem resolution
  • Team management
Education and Training
05/2014Rialto High SchoolRialto, CAHigh School Diploma
01/2018American Career CollegeOntario, CAMedical Assistant: Medical Assistant
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Resume Overview

Companies Worked For:

  • Subway
  • chino hills urgent care
  • GoPlus/Costway

School Attended

  • Rialto High School
  • American Career College

Job Titles Held:

  • Shift Lead
  • Medical Assistant
  • Customer Service Representative

Degrees

  • High School Diploma
    Medical Assistant :

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