- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Responsible and reliable Shift Leader with 3 years in retail and tech industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handle team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
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Ace Hardware – Medina, OH,
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Responded to and resolved customer questions and concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Enforced company policies and regulations with employees.
- Regulated pricing, inventory count and supply during shift hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Uno Pizzeria & Grill – Saxonville, MA,
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Applied security, safety and loss prevention strategies during shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Created incentive programs and contests to support and award top performers.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Documented daily production and materials usage in amazon shopper app to track data for FC amazon reviews.
La-Z-Boy, Inc. – Wilmington, NC,
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared large cash deposits with zero discrepancies.
Montgomery College - Rockville, MD
- Member of Aces collegial society
Watkins Mill High School - Gaithersburg, MD
- Servsafe Certified, by the RC Group LLC - [2021-2026]
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School Attended
- Montgomery College
- Watkins Mill High School
Job Titles Held:
- Shift Lead
- Shift Supervisor
- Sales Associate
Degrees
- Associate of Arts
- High School Diploma
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